Question about Creative Labs Zen Digital Media Player

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Creative Zen won't turn on, but a USB shaped charger turns it on.

My creative zen has completely shut off. It won't turn on at all, however when i plug it into the computer the windows usb connection sound comes on but i'm unable to explore into my mp3 player. I've tried charging it for a couple of hours, but there is still no sign of it charging at all. No blue light. Nothing. I had a firmware problem before it stopped working, but i thought i solved that by formatting and updating the firmware. thanx for any help :) I'm listening to my Zen MX and when i walk or run for a bit it turns off. i try resetting it but nothing happens. Only when i plug it to charge it turns on and when i shook it thats how i know it turns off. idk when or how it happened but i really wish it would stop...

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Try this ..i had the same problem too now it works.I plugged it into the computer (if computer doesnt read it its ok ) then pressed the reset button for about 5 secondsthen let go and you should see a screen . Then press the play and power buttons on at the same time and you should get a recovery screen. You have three options. i tried the third and from there you can rebooot and automatically upgrade the firmware after its been downloaded from the creative website. Please let me know if this helped you and write me back if you have more questions. Thank you , lahuntress

Posted on Oct 26, 2009

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Try this, i used this for my sansa, but the problem you are having is very similar.

Start - (right click)my computer - manage - device manager

It should be under "Other Devices" Right click - Update driver - Yes this time only - Install software automatically

Away you go, should recognize it as a portable device and install the drivers for it correctly.


Posted on May 31, 2009

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Posted on Jan 02, 2017

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