Question about Brother MFC-9420CN All-In-One Laser Printer

7 Answers

Re install tray will not clear

Is there a download to repair this? Brother cannot help.

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  • gc868 Nov 03, 2007

    I had the same problem and wish to know How did kaman fixed his problem.

  • johnp343 Dec 06, 2007

    Ive got same problem. Cleaned all sensors but made no difference. Anyone got any ideas?

  • Sharon Burton Jan 20, 2008

    We have the same problem. We've tried everything. The tray is obviously "clicking" like it should and there seems to be no obvious problem with the paper tray and the way it inserts into the printer. We tried taking out the battery (resetting did not work) by opening the back panel. When first re-installing the battery it worked! Then a few seconds later the error msg came back. We are in the process of trying to find another battery. The Brother website is no help! I'll let you know if that works!



    Sharon

  • stevemp210 Jun 07, 2008

    Has anyone found a solution other than purchasing a new printer. I have the same problem and have removed and re-inserted the battery and my page counter also says 28888. Your right brother is no help at all.

  • Angelog Jun 14, 2008

    Same problem; What Battery? Took all day to solve PF Kit mystery 6 months ago. Now this Tray Check BS. We need a lawyer not a techie

    --- Brothers has screwed a bunch of people with this product.

  • gc868 May 11, 2010

    It would be more helpful, if you would tell where the battery is located on the Brother MFC-9420CN, and how do you remove it.

    I went through the manual and could not find any reference that MFC-9420CN uses a battery.

    I sent mine to a local Brother service center, and was told it is going to cost me $300+ to replace a main board in order to fix this problem.

    The Brother product really sucks.

  • gc868 May 11, 2010

    Where did you find the battery?

    Brother MFC9420CN does not use battery anywhere!

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7 Answers

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Same problem here as all the ones above. This is a very expensive printer and I would hope that the end is not here for this one. I will try to remove battery try.

Posted on Nov 30, 2009

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Alot of ppl are having hte same problem and I think this is somwhow brother are making there money ... this is BS and a lawsuit should come there way ... one day

Posted on Aug 22, 2008

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I pulled the battery out for several days. It helped only a few minutes. The paper counter on my printer says 288888. Is there a solution other than throwing the printer away? Thanks.

Posted on May 02, 2008

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Check the total page count in the menu. If it reads 288888, you have a defective engine board and it needs to be replaced. Won't be cheap. If you call Brother, they'll quote you a price in excess of $600, but it changes with every call. Some authorized repair shops can get them for under $200.

Posted on Apr 01, 2008

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I had the message "CHECK TRAY # 1 REINSTALL TRAY" on my MFC-9420 CN.

I checked the battery and it's OK. Please help.

Thank you

TP

Posted on Mar 16, 2008

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OK, we never found a battery locally, but we tried something else. WE removed the battery and left it out for several hours. Our thinking was we were trying to reset the memory somehow. Well, it worked. We put the same battery back in hours later and the check tray msg. went away. The printer still works fine almost 24 hours later.

Posted on Jan 21, 2008

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I suggest a class action suit against Brother. This is the second time this year Check Tray now, Replace PF kit before [fixed by new Firmware load - about 6 hours research then]. The Brothers people are screwing the public!

Posted on Jun 14, 2008

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Posted on Jan 02, 2017

Beni S-P
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SOURCE: Brother 9420 "reinstall tray" message won't clear

Just scroll down the page and u find 3 download links :

 

http://www.opendrivers.com/freedownload/233612/brother-mfc-9420cn-full-driver---software-v.a-windows-98-me-2000-xp-download.html 

 

and try to install driver just from device menager

Posted on Oct 12, 2007

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Brother will quote you a price in excess of $600 for a new engine board, but some authorized repair shops can get them for less than $200.

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