Question about Acer TravelMate 5520 Notebook

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Periodic blank screen

My Acer Travelmate 5520 has an ongoing problem. It normally works fine, with no problems, but sometimes for no reason it just stops working. The screen goes blank but the fan keeps running, the lights keep flashing and the backlights are still on, the screen just looks blueish. I can't make the cursor appear or any text, and the only way to solve it is to power down the computer and restart it. It starts up again as if its been shut down unexpectedly. It doesnt seem to be affected by being connected to the mains power or not. and it not affected by the progems running at the time. I keep losing data when it stops working so want to get it fixed.
Thanks.

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  • beckie_coyle Jun 10, 2009

    Thanks,
    would this be a blue screen problem even if the screen was only black/blue rather than bright blue?

    Also what are all those commands? I dont understand because I'm not technical enough!! Sorry!

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If what you're experincing is what I think, then you're having what we would refer to as "The Blue Screen of DOOM". If you're able to boot your PC after this has occured there's still hope. I often get this error because I "miss treat" my computers and what I normally do to "fix" the problem is: Run > cmd Then type the following: chkdsk /r Then your computer whines about it not being able to execute this command, but just answer Y to its 2 questions, then reboot and let your PC run through the "check disk" when it boots up - meaning don't cancel it.

Posted on Jun 10, 2009

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