Question about Arris SURFboard SB5120 Modem

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Internet issues i have a seemingly similar problem. when playing a multiplayer network game, i can go only about 1 minute or two before i get disconnected from the server. seems like i'm losing packets sporadically when i ping any web server and wonder if that's the reason why the game disconnects me every so often. Is it the modem? Cox doesn't seem to have any clue and says they see a strong signal from their end. All cables and connections have been replaced and still nothing. The only thing that seems to make sense is that it's the modem. It seems like when the PC/ACTIVITY light is solid there's no interruption. And the problems seems to occur when the light starts to blink during high stress - like playing the game when so much information is constantly needed to be send back and forth. Is the packet loss connected to this and does the problem lie in the modem?

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  • blbarbieri Jun 01, 2009

    Thanks for your quick response!
    The game that I play is a fairly basic open source game, and I only have one computer connected (mac).

    Strangely enough I was able to play today without interruption. I don't understand why i have a problem one day and not the next. Here are my speed results, they seem normal.

    Download Speed: 1636 kbps (204.5 KB/sec transfer rate)
    Upload Speed: 280 kbps (35 KB/sec transfer rate)

  • blbarbieri Jun 02, 2009

    cable. direct hard wire using an ethernet cable. no router. 



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  • 85 Answers

Sounds like your exceed your bandwidth when you play online. Like you said you having packet loss cause you are not transmitting and receiving all the info due to your connection. And if you play more than one, two, or three pc at one time then you just cut your bandwidth severely. I recommend you check on your upload speed. If you have 128k up and playing multiple pc it will bottleneck.

Go do a speed test-- post back your results

Posted on May 31, 2009

  • 1 more comment 
  • Marcos Anguiano
    Marcos Anguiano Jun 01, 2009

    are you on dsl or cable?

  • Marcos Anguiano
    Marcos Anguiano Jun 02, 2009

    Ok time for some techy stuff... the thing everyone calls a modem is actually a router just everyone calls it a modem... A modem is actually a short term for Modulate Demodulate equipment which was the dial up thing. But now adays we use routers when its dsl or cable. Anyway i think your bandwidth is to low for the number u posted. The transfer rate is to low on each end especially if its more than one pc using that connection. As for cable goes well I'll try to explain it. Think about cable being a water hose. Now think about the hose being a supply of water to 2 houses so now your supply to yourself is 1/2 lets say 3 houses now its 1/3 and so on.. Ok since your bandwidth is so low the other customers with bigger demand get more of the supply while you get pushed out.

    Anyway I think you are not getting enough bandwidth. You say u clocked at 1600Kb you should be getting 1.2MB download speed. You posted 204Kb which is 1/7th of what are suppose to get. And on the upload 35k isnt goni to cut it.

    Again I say its your bandwidth.

    2 things either you have a wireless router (modem) that someone is piggy backing or your connection speed is just not being supplied to par. I suggest to call your ISP and say your not getting the speed you ordered but first check nobody is on your network wirelessly without u knowing.

  • Marcos Anguiano
    Marcos Anguiano Jun 02, 2009

    You have to have some type of equipment that convert the cable to ethernet what is it?
    Did you check in with your ISP and your speed?



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Oct 05, 2016 | Video Game Consoles & Games

1 Answer

I tried to contact the internet and it keep on saying your error code 051099 and i wanted internet

Hi tabia tabz, Nintendo has an excellent walk-through on fixing just that issue. Instead of just re-ryping their information I will post it exactly as they had it because they offer very nice images of exactly what you need to do each step which should help you alot.

Here is what Nintendo states:

Error Code: 051099 Was this information helpful?Unable to use your wireless signal
Likely cause: It appears that the settings entered into the Nintendo DS are not compatible, or the router's broadcast settings should be changed.
How to fix: Try creating a new connection with your system. Nintendo DSi owners trying to play multiplayer games will want to be sure to read the "Trying to play online multiplayer with Nintendo DSi."

  1. Create a new connection: This error can occur if a setting (like your network's name) has changed since you last connected. If it's been awhile since you connected, or if this is your first time connecting, creating a new connection file will often resolve this error code. Click the button below for your system and we'll walk you through the connection step-by-step.
      get_connected_dsi.png get_connected_ds.png

  2. Trying to play online multiplayer with Nintendo DSi
    Even if you are able to connect online and use other online features of the Nintendo DSi, if you are attempting to play multiplayer games but are receiving error code 51099 when you try and connect, then your router is likely using a security type - WPA - that is not compatible with Nintendo DS Game Cards.Try this:
    If you are sure you are using WPA, click here for more information including alternative connection methods. If you're not sure if you're using WPA, you can find out by going into the connection settings on your Nintendo DSi and doing a search for an access point. Follow these steps:
    1. Turn on your Nintendo DSi and access the System Settings by clicking on the wrench icon.
    2. Scroll over to the third page, and select "Internet."
    3. Now choose "Connection Settings."
    4. Click on "None" for "Connection 1."
    5. Click on "Search for an Access Point."
    6. The Nintendo DSi will search for any wireless networks within range. Once it is finished searching, it will display the names of all the wireless networks it finds.Look for your wireless network.
    7. What to do next will depend on the "lock" icon you see next to your network on the Nintendo DSi.
        unlocked.png No security - This connection type is compatible with Nintendo DS Game Card online multiplayer.
        lock_compatible.png WEP - This connection type is compatible with Nintendo DS Game Card online multiplayer.
        lock_wpa.png WPA - This connection type is not compatible with Nintendo DS Game Card online multiplayer. Security will need to be changed to WEP or turned off in order to play online. Click here for more info.

  3. Other suggestions:
    • Make sure your router is set to broadcast in "b" or "mixed" mode. If your wireless router is transmitting in "N" only mode, you will need to switch it to "b/g" or "mixed" mode. For help accessing your router's settings, click here and select your router brand and model (if available). Most routers will have this setting in the "broadcast settings" menu.
    • Check for wireless interference, which can affect the signal strength to the Nintendo DS. To help minimize wireless interference, try the following:
      • Make sure other wireless devices such as cordless phones or wireless speakers are turned off, and that the Nintendo DS is an open area without objects or electronics blocking the signal.
      • Change your router's channel setting to 1 or 11. By default, most routers broadcast on channel 6, which overlaps with other channels and may be weaker. For help doing this, click here and select your router brand and model (if available). The information you need is found in the "Broadcast Channel:" area.
Still stuck? We can help! We have found that simply erasing the old connection file and creating a new connection to your router may help. Click the button below for a step-by-step guide. If at the end you still need help, you'll find contact information to reach our specially-trained representatives. Click the button below for your system and we'll walk you through the connection step-by-step.
    get_connected_dsi.png get_connected_ds.png

Feb 23, 2011 | Nintendo Dsi Pink Console

1 Answer

How do I connect 2 or more players with the xbox controller?


Follow these instructions:

  • Set up your Xbox Live connection by connecting your Xbox 360 to high-speed Internet. There are two options: connecting it to your network via Ethernet cable or connecting to your network via a wireless adapter. The simplest and fastest connection is connecting via Ethernet cable directly to your modem or router. If you must connect wirelessly, use the Xbox 360 wireless adapter, sold separately. See the Resources section below for connection tips.

  • 2

    Test your Xbox Live connection after connecting your Xbox 360 to your high-speed Internet. Navigate to the dashboard, select "My Xbox," choose "System Settings" then "Network Settings." Run the diagnostic test to confirm your connection works. Your Xbox 360 will offer troubleshooting tips if the test fails.

  • 3

    Create an Xbox Live gold account. Log out of all profiles then press the "Guide" button and choose "Join Xbox Live." Follow the prompts, entering your billing and personal information. You will also choose your gamertag during this process, which will serve as your online name and identity. Lastly, you will customize your profile. Your Xbox 360 will then create the account.

  • 4

    Insert your Xbox Live multiplayer game and open the game's Xbox Live multiplayer menu. Different games have different options but certain features remain the same across all multiplayer games. There is the TrueSkill ranked matchmaking system, which pits you against players of similar skill levels. There are also unranked player matches, where you can practice and hone your skills in a non-competitive atmosphere. Lastly, there is the quickmatch matchmaking system, which automatically searches for games for you, whether they are unranked or ranked.

  • 5

    Add and play with friends. Xbox Live allows users to add up to 100 friends. Add a friend by pressing the "Guide" button, navigating to the "Friends" tab, then selecting "Add Friend." Type in your friend's gamertag then press the "Start" button and choose "Send Friend Request." Your friend will need to confirm the request to complete the process. You can play multiplayer games with friends by opening your friends list and inviting them to a game lobby.

  • 6

    Communicate with friends and opponents using an Xbox 360 headset. The wired Xbox 360 plugs into your controller. Once it's plugged in, you can speak into microphone and listen to others from the ear piece.

  • Hope this will help...Your response is very much appreciated...

    Jan 21, 2011 | Computers & Internet

    1 Answer

    I can play the game on single player but when i go onto multiplayer is keeps saying disconected returning to single player

    1.some one else is useing the network
    2.someone is stealing your internet
    3.the internet your stealing they found out
    4.go online and test your connection speed
    make sure your at least .25 mb for upload

    Nov 01, 2009 | Microsoft Xbox 360 Console

    1 Answer

    Can play with friends on call of duty

    sure you can, all you need is a broadband connection (wireless or wired) and a Playstation Network Account.

    to set up your internet connection, find the network settings on settings menu on XMB, choose 'setup internet connection' or something like this, then follow the guide on screen .

    then just login your Playstation Network Account in PSN menu on XMB (if you don't have one, simply register yourself in PSN menu on XMB in the correspondent option).

    when logged in you PSN account, simply start up your game and access the online multiplayer option, it will connect you to CoD severs.

    then, you must invite your friends (that should be logged on PSN also) to the same game. there should be an option to do this on Online Multiplayer interface.

    Jul 27, 2009 | Sony Playstation 3 (PS3) Console

    1 Answer

    Multiplayer Problem

    are you on the same internet connection

    Mar 27, 2009 | Sony Playstation 3 (PS3) Console

    1 Answer

    When trying to play a game player 2 controller will not work. it says not registered on the internet

    A lot of the games for the ps3 are only multiplayer via the internet. Therefore, if you are not registered on the playstation network, you will not be able to play any multiplayer games. If you have internet capability, just set up an online account...its free...and if you do not have the internet, then you are basically SOL... hope this helps, if so...please rate... you can respond with any questions and i will answer them asap....thanks

    Jan 13, 2009 | Sony Playstation 3 (PS3) Console

    2 Answers

    I want to ''system link 2 PS3's to each other to allow multiplayer

    The game you are playing should give you the option to make a local game. Not all games have that feature

    Jan 01, 2009 | Sony Playstation 3 (PS3) Console

    2 Answers

    Call of Duty 4 keeps freezing

    It only freezes online during multiplayer a couple minutes into gameplay.

    Jun 21, 2008 | Microsoft Xbox 360 Console

    1 Answer

    Multi-players on games onslim PS2

    On some games, Call of duty and medal of honour Rising sun, have a option for multiplayer. However, there are two types of multiplayer.
    First type is the one that you are thinking of which is to be able to play face to face with two controllers.
    Second type is online multiplayer which requires and internet connection.

    in essance Call of duty 1 & 2 are single player games.

    Jan 12, 2008 | Sony PlayStation 2 Slimline Console

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