Question about Arris SURFboard SB5120 Modem

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Internet issues i have a seemingly similar problem. when playing a multiplayer network game, i can go only about 1 minute or two before i get disconnected from the server. seems like i'm losing packets sporadically when i ping any web server and wonder if that's the reason why the game disconnects me every so often. Is it the modem? Cox doesn't seem to have any clue and says they see a strong signal from their end. All cables and connections have been replaced and still nothing. The only thing that seems to make sense is that it's the modem. It seems like when the PC/ACTIVITY light is solid there's no interruption. And the problems seems to occur when the light starts to blink during high stress - like playing the game when so much information is constantly needed to be send back and forth. Is the packet loss connected to this and does the problem lie in the modem?

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  • blbarbieri Jun 01, 2009

    Thanks for your quick response!
    The game that I play is a fairly basic open source game, and I only have one computer connected (mac).


    Strangely enough I was able to play today without interruption. I don't understand why i have a problem one day and not the next. Here are my speed results, they seem normal.



    Download Speed: 1636 kbps (204.5 KB/sec transfer rate)
    Upload Speed: 280 kbps (35 KB/sec transfer rate)


  • blbarbieri Jun 02, 2009

    cable. direct hard wire using an ethernet cable. no router. 

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Sounds like your exceed your bandwidth when you play online. Like you said you having packet loss cause you are not transmitting and receiving all the info due to your connection. And if you play more than one, two, or three pc at one time then you just cut your bandwidth severely. I recommend you check on your upload speed. If you have 128k up and playing multiple pc it will bottleneck.

Go do a speed test-- www.speakeasy.net post back your results

Posted on May 31, 2009

  • 1 more comment 
  • Marcos Anguiano
    Marcos Anguiano Jun 01, 2009

    are you on dsl or cable?

  • Marcos Anguiano
    Marcos Anguiano Jun 02, 2009

    Ok time for some techy stuff... the thing everyone calls a modem is actually a router just everyone calls it a modem... A modem is actually a short term for Modulate Demodulate equipment which was the dial up thing. But now adays we use routers when its dsl or cable. Anyway i think your bandwidth is to low for the number u posted. The transfer rate is to low on each end especially if its more than one pc using that connection. As for cable goes well I'll try to explain it. Think about cable being a water hose. Now think about the hose being a supply of water to 2 houses so now your supply to yourself is 1/2 lets say 3 houses now its 1/3 and so on.. Ok since your bandwidth is so low the other customers with bigger demand get more of the supply while you get pushed out.

    Anyway I think you are not getting enough bandwidth. You say u clocked at 1600Kb you should be getting 1.2MB download speed. You posted 204Kb which is 1/7th of what are suppose to get. And on the upload 35k isnt goni to cut it.

    Again I say its your bandwidth.

    2 things either you have a wireless router (modem) that someone is piggy backing or your connection speed is just not being supplied to par. I suggest to call your ISP and say your not getting the speed you ordered but first check nobody is on your network wirelessly without u knowing.


  • Marcos Anguiano
    Marcos Anguiano Jun 02, 2009

    You have to have some type of equipment that convert the cable to ethernet what is it?
    Did you check in with your ISP and your speed?


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