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Logitech Quickcam I will do my best here... We are able to see the incoming family members on the web, they can see us, we can see them, they can hear us however... We are not able to hear ANYTHING from them ... not on the speakers...not using the headset ... NOTHING and we tried all kinds of different things and did the 'run through' with the voice etc. We are really frustrated and not sure how to get the sound working so we can hear them ... Hope you are able to help us ???????? We are online with them now ...

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  • blue sea Apr 23, 2008

    when I install logitech webcam driver, the speaker becomes mute. no sound. and as soon as I got rid of the dirver, I can hear sound from the computer. I use webcam pro 9000 based on xp home edition, sigmatel audio. So I can't hear from mu husband even though he can hear and see me. I've done every reinstallation, rebooting, control pannel setting, talking to Dell & logitech engineer , remote control, but not solved yet. pls help!

  • marty5519 Dec 28, 2008

    I also just installed the Pro 9000 camera on my Vista Home Edition 32 bit system. I can see the other party and they can hear me, but my speaker is dead. I also went through the audio wizard and can hear the tone it plays to me, but no sound on the speaker when in a live contact using Windows Live Messenger. Any thoughts on how to fix this problem....?? Marty

  • Anonymous Jan 06, 2009

    I cannot get the sound to come on the computer. I can hear and see them; but they can only see me. It is a quickcam communicate STX

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Send them this info.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud


Posted on Jan 14, 2009

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