Are you sure the saftety switch on the left side of the shredder is in contact with the small metal latch on the inside left side of the basket. The machine won't work unless the ssfety switch is pushed in.
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It is probably a gear that is not longer connecting or is worn so will not turn the teeth. It is a little known fact that shredders need to be lubricated at least annually as the fine paper begins to clog the teeth over time and can over-work the motor. Solution if this is the case - purchase a new shredder and some lubrication.
there is paper jammed in front of the sensor. it was likely caused by feeding too much paper into the shedder at one time and now a chunk of shedded paper bits it blocking the sensor from seeing that the shedder is clear
Try reverse, forward, reverse a few times. If thet doesn't work, unplug it, turn the shredding unit off and pick out whatever paper you can see, both top and bottom. Watch your fingers, the cutters are sharp.
This one may be hard to find at a retail store so I am sending a link I found. they have available slip on tips to match your equipment.
make sure you know if you need an 120v AC to 24vdc or 120v AC to 24v DC there is a difference 24vdc (volts DC) 24vac (volts AC) you will be looking for a 1500ma typical rating for this type or transformer