Question about Canon Digital Rebel XSi Digital Camera

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Can't download with EOS Utility

I have a new xsi (400d) and when I try to use the Canon EOS download utility it says "camera not recognized" the only way I can download is through windows, (Vista). The Device Manager says I have a Canon Xsi, but for some reason the Canon EOS Utility software doesn't see it. I tried reloading the software but still have problem

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Try to change connection type to PC on camera menu. Maybe you have a print/ppt connection set.

Posted on Aug 17, 2009

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Posted on Jan 02, 2017

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CANON EOS Rebel XSI is not being seen by EOS Utility. I can't update firmware, I can't download pictures, nothing. It doesn't see that it is hooked up. I have tried updating the EOS Utility...


Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as iPhoto, Windows Photo Gallery, or ZoomBrowser.

Aug 14, 2011 | Canon EOS Rebel XSi Digital Camera

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Create a folder on your desktop. Use the cardreader to download to it.

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EOS Utility


Try not to launch the program from your computer just plug the camera to the computer and turn it on then the program will self launch and maybe all the functions will be avaliable.I hope it'll work

Jun 28, 2009 | Canon EOS Rebel XSi Digital Camera

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EOS Utility does not recoganize Canon Rebel Xti


I believe there are 2 modes of usb transfer that you can pick in the camera. They are set somewhere in the menu in the options. If you go through the menus thoroughly you'll find it. One option is for connecting the camera directly to a printer and the other is for computer transfer (there might also be an Auto setting but I don't remember for sure). Make sure that setting is set for computer transfer. If that doesn't fix your problem, re-install or update EOS Utility / ZoomBrowser.

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1 Answer

EOS Utility does not Recoganize Camera


I am not sure about this matter but it seems there is a problem with your new computer. it might not recognize the usb cable.
try to plug your camera in another USB port and try again.

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1 Answer

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There is no live preview mode on this camera. I am not sure if that is what you are referring to, but you can only use LCD for review and menu, not as a viewfinder.

The new Rebel XSi is the only one in the rebel series with this new feature.

Hope this helps!

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