Question about HP OfficeJet J4580 All-In-One Laser Printer

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HP J4500 color cartridge error

HP officejet J4500 It says the tri-color cartridge is malfunctioning.I've removed it and put it back in place. It is a relatively ne cartridge. It won't print and I can't find the owners' manual. I just replaced my Black printer cartridge on my HP Officejet J4500, and then the printer says "Print cartidge problem: [Tri-color]" It will print a B&W print fine if I take the color cartridge out, but it won't print with the color cartridge in. The color cartridge should be about half full or better. I tried taking out the cartridge with no help. I was able to turn off the machine and turn it on again and print once with color (printed fine) but then the error message appeared again.

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Take the cartridge out and clean the contacts off with something (ie: pencil eraser, your thumb...) That worked for me! I couldn't find a solution anywhere even after chatting with online tech support from HP. Quick and painless! I hope this helps...

Posted on Jul 25, 2009

  • lion cohen Feb 02, 2011

    perfect! ur better than HP themselves :)

    thanks

  • iluvmuzick Feb 29, 2012

    This also worked for my black cartridge on my HP officejet 4500 wireless.
    Thanks a bunch!

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When you get an HP integrated ink cartridge refilled (i.e. HP 60, 61, 74, 75, 901, 92-98....currently offered at Costco or Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty).....so you'll just need to live with it and ignore 'ink low', 'non-genuine', 'counterfeit' messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of the 'low ink' phenomena.

If the new (or refilled/reman/compatible) HP 901 (or 901XL) ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance.

These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem" etc.) typically indicates the internal micro-electronics of the HP #901 / 901XL cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on all models which use HP 901 cartridges. Refer to Inkjet411 youtube videos below:


HP Officejet J4500 J4600 4500 Printer Error Messages -HP 901 & 901XL Cartridges

http://www.youtube.com/watch?v=RivHgvWCkJ8


HP 901 & 901XL Ink Cartridge Alerts - Low Ink Warnings:

http://www.youtube.com/watch?v=hzLM5mlkTt4


HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics - HP 901 Incompatible Print Cartridges: http://www.youtube.com/watch?v=S6uATgXxQlE


HP Officejet J4500 J4600 4500 Cartridge Error Bypass - HP 901 Cartridge Errors: http://www.youtube.com/watch?v=I4-m_RLdRE4



HP 901 Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=jTtNj6rN4g4

Posted on Apr 14, 2013

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HOW DO I PRINT IN COLOR WHEN MY COPY IS PLACED FACE DOWN ON THE PRINTER'S GLASS?

THANK YOU
arlena25r@sbcglobal.net

Posted on Sep 20, 2009

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Posted on Jan 02, 2017

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2 Answers

Hp officejet j4580 flashing "incompatible


hello

you must purchase original ink cartridges -- not all compatible cartridges are built the same..

i would suggest buying authentica , from HP dealer or reseller

go to www.compluscominc.com, they will help you for sure and let you kno what to buy and how much
CC653AN icon_x.gif Contact Reseller
HP 901 Black Officejet Ink Cartridge - Prints approximately 200 pages (North America)
RoHS: Modified


CC654AN icon_x.gif Contact Reseller
HP 901XL Black Officejet Ink Cartridge - Prints approximately 700 pages (North America)
RoHS: Modified


CC656-30001 icon_x.gif Contact Reseller
HP 901 Tri-Color Officejet Ink Cartridge - Prints approximately 360 pages
RoHS: Modified



please send me 4 thumbs up

Aug 12, 2011 | Office Equipment & Supplies

2 Answers

The printer is showing a message catridge error - Refer to device documentation to troubleshoot.


This is an internal electrical malfunction within the cartridge - I suggest you run the following two service tests:
1) You can 'temporarily' bypass an 'Incompatible Cartridge' error (or any other cartridge electrical malfunction error for that matter) by accessing the OJ's service menu...see the Inkjet411.com support youtube video found here:

HP Officejet J4500 J4600 4500 Cartridge Error Bypass -- HP 901 Cartridge Errors: http://www.youtube.com/watch?v=I4-m_RLdRE4


2) You can also run the 'tap 41' diagnostics check on the HP 901 cartridge(s) electrical health, via the access code/procedure shown in the following video:

HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges: http://www.youtube.com/watch?v=S6uATgXxQlE

Jan 17, 2011 | HP Officejet 4355 All-In-One InkJet...

2 Answers

I have 3 901 black cardriges refilled sometime it works fine but sometime not the screen shows refer device documentation why?


try refilling them by this way
http://www.youtube.com/watch?v=MPi2GqJg5QM
maybe the problem is caused from the air bubbles in the cartridges

Oct 08, 2009 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

I am receiving the ?Print cartridge problem-[Tri-Color] refer to device doc. to troubleshoot.? Error message on my Hp j4580. There is no help in doc and nothing I?ve tried (cleaning etc.)works. Should I...


I had the same problem. I called hp and spent an hour running through the troubleshooting things that I'd already done. They ended up sending me a new ink cartridge, and surprisingly, it worked. For some reason, the printer refused to recognize a nearly full ink cartridge. Go figure. It seems to be working for now, but it's a huge waste of ink and money. If you have the patience for it, call hp and see if they will replace your cartridges.

Sep 23, 2009 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

I'm told by the HP Officejet J4540 that the color cartiridge has a problem. It is new. I've done all I know to do. It tells me to refer to the device documentatio. Got any ideas? THANKS!! Everytime I try...


IS IT REFILLED IF NOT TRY TO ALIGN THE CARTRIDGE

REMOVE THE CABLE FROM THE BACK

PRESS # AND 6 AND BY KEEPING THEM PRESSED INSERT THE POWER CABLE

ALIGN THEN

Sep 18, 2009 | Office Equipment & Supplies

3 Answers

J4580 Print Cartridge Problem:[Tri-Color]Refer to Device Documen.


hi i dont have the tricolor cartridge in my hp 5610 and i want to work only with black cartridge and my printer says there is no cartridge on the left , is it posible to solve this problem and work with one cartridge only ? i can print but copy and fax doesnt work . thanx

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3 Answers

Hp officejet j4680, incompatible cartridge


It is not necessary to buy another cartridge my friend, you can repair it. let me show you how... just take a towel paper, pour some water on and slide the cartridge slowly on, repeat this action 3 times and then slide the cartridge on another towel paper without water slowly and get the cartridge back in the printer.
good luck

Jul 02, 2009 | HP Officejet J4680 InkJet Printer

2 Answers

Print cartridge problem: tri-color


lestave my j4580 trouble lt says ck blk cartrige

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Just stoped printing;print cartridge problem


Remove print catrige and clean it with cotton cloth then refix it.

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2 Answers

Print cartridge problem : [Tri- color]


Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.

Apr 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

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