Question about Canon DR-9080C Path-Through Scanner
We receive "no page was found in the scanner (-4401)" error when pages are in scanner. The bottom feed does not rise to meet feeder.
Scanner was working properly yesterday, now today it cannot see paper in the feeder.
Lift up the black frame around the large soft grey pick rollers on the upper part of the paperfeed until it locks into place. Power off scanner and back on and the trya will lift and the paper will feed.
Posted on Jan 07, 2008
Though this was reported long back, I just saw this and writing my comments. I hope it is useful to someone.
To check if the tray is lifting, keep some papers and press "Count only". If the tray does not lift, then there could be some cable problem (most common). Blow air and clean all holes in the paper path, actually they have sensors under them. Depending upon the error that is displayed, you can figure out where the problem is. All errors starting with "P" are paper related, "C" are cover related and "E" related required and Engineer/Engineering support.
The tray is lifted using a motor which is below the control panel, through a set of plastic gears. If by accident, the user gives pressure on the lifting tray, the palstic may deform and even when the motor works properly, the tray may not lift. You need to replace the plastic fears.
I can tell you with my eperience that Canon 9080C is a very reliable work horse.
S. Mohan, Chennai, India
Posted on May 31, 2009
Have seen problems with wiring going to sensor. Canon makes a great scanner, but the wiring can sometimes be flaky. When things are done right at factory, it works great for years. The wiring is very small and will sometimes break or be disconnected at sensor.
Posted on Jul 07, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
I am a Support Engineer with Xerox Scanners.
E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.
if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.
if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.
if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.
We also have an extensive support site and knowledgebase at http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Xerox Scanners Support
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