Dc40 won't stay upright - Dyson DC40 Animal Upright Vacuum - Self-Adjusting Cleaner Head Include

Maureen, Check the attached links,instruction and guides, Good luck
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Replacing the belt

Dyson Light Ball DC40 DC42 Resetting the brushbar

All Vacuum Center Dyson DC40 Roller Not Turning

http://www.dyson.com/support/dc40/dc40-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/check-the-brushbar-video

Hi there, it's Jack at Dyson.

As with most Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions and removed any threads or hair from around the brush bar, you should be able to reset your machine:


The brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). In the unlikely event that a repair or a replacement part is needed, we can also confirm if your DC40 is within the Dyson guarantee period.

Hi there, it's Jack at Dyson.

If your DC40 won't recline into the normal vacuuming position, it's likely an object has been accidentally vacuumed up and is jamming the internal changeover valve. Our video guide shows how to check for and resolve this:


I'm confident this will get your machine up and running again, but if you'd like some further help from our experts after giving this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

DC40's stabiliser assembly is engineered to retract automatically when you lower the machine into the vacuuming position. When you stand the vacuum upright after use, the wheels will extend and lock into place to support the machine. You'll hear a click as the machine locks upright. This is shown in the image below.

I'm not quite sure from the details you've provided when you feel the wheels seem to be engaging incorrectly, but I would encourage you to get in touch with our experts directly so we can take some further details.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

DC40's stabiliser assembly is engineered to retract automatically when you lower the machine into the vacuuming position. When you stand the vacuum upright after use, the wheels will extend and lock into place to support the machine. You'll hear a click as the machine locks upright. This is shown in the image below.

I'm not quite sure from your question when you feel the wheels seem to be engaging incorrectly, but I would encourage you to get in touch with our experts directly so we can take some further details.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).

Hi Wendy, it's Jack at Dyson.

Our current generation of Dyson Ball upright vacuums uses a pedal-free stabiliser mechanism. When you've finished using the machine, stand it upright firmly. You should hear two clicks - the first is the suction changeover valve redirecting the suction to the hose and wand. The second click is the upright lock mechanism securing the body in place.

As long as you've stood the machine up firmly enough, you shouldn't have any difficulty with it not remaining upright - this may take some getting used to if you've previously owned a vacuum cleaner with a pedal-based system.

If you would like any further help with your machine you can reach our experts directly by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).

click this link for help
http://www.dyson.co.uk/support/dc40/dc40-animal/maintaining-your-dyson-machine/removing-blockages-from-the-main-body