Question about Xerox Phaser 8560N Laser Printer

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09,038.46:100344 i have a xerox 8560 laser printer with an error 09,038.46:100344 what should i do?

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The error indicates a black ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
If you ever buy any Xerox ink and you get a cracked ink stick call Xerox 09,038.46:100344 - cb_transparent_l.gifus.gifspace.gifspace.gifspace.gifspace.gifspace.gifspace.gifspace.gif800-835-6100cb_transparent_r.gif and they will replace it free of charge. Otherwise you risk this problem.
Hope this helps.

Posted on May 30, 2009

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