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Anonymous Posted on Jan 19, 2014

The navigation buttons in my HD 500 do not work .what do I do please help

The nav buttons on the right side of the display onmy line 6 HD 500 do not work , It s unresponsive

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I don't know....

Hi,

As you know, when you plug in your headphones, the amplifier cuts the sound to the external speaker, routing the signal through your headphones instead.

When you accidentally pulled the headphone plug from the jack, it apparently damaged the jack, which has the relay attached that routes the sound to your headphones.

Replace the jack, and everything may be OK. I say may be, because the jack is attached to a circuit board in these line 6 ampllifiers, and if you have damaged the circuit board, you will have to send it to line 6 to be repaired.

The downside is if it is not under warranty, it is an out of pocket expense, and Line 6 will not even give an approximation on how much a fix will cost. I have gone through it with Line 6 in the past, so I am very aware of the procedure. It is also a limited warranty, and they may not cover this particular damage.

However, if you are straight with them and they feel obliging, they may fix it under the warranty, if it is still active on your amp.

I had a spider 2 x 12, which was switching between amp models by itself, and they told me that because it was not under warranty, that I might want to consider NOT sending it to them, and just buying another amp. I didn't like that advice, because they seemed as though they didn't care about retaining my business.

Now, something to consider is taking it to a reputable amp repair shop (preferably one that is Line 6 authorized), and see what they can do. Maybe your clip is just bent, not allowing it to spring back from the contact switch that cuts off the main speaker. It could be a very inexpensive fix, but you need to have a shop actually take a look at it up close and personal.

Good luck. I, for the most part, enjoy Line 6 products, and their excellent distortions. Just remember, their amps tend to have a LOT of problems. You can find sites that list many many dissatisfied Line 6 amp owners. All that electronics (on board effects, soft buttons and switches, etc.,) make them vulnerable.
Now I mainly use my old reliable Marshall 1/2 stack with my Line 6 pod, as well as quite a few other pedals.

You would be amazed by the fact that you can still get pretty good money for a broken line 6 amp, maybe get something with less bells and whistles to break, and go with off-board effects pedals and processors.

Please excuse me for adding my own opinions, I am quite well versed in this type of advice having grown up in a luthier / guitar shop and have been playing for 38 years.

Good luck with everything, and if all goes right, adn it is just bent, it may cost you as little as a few dollars to fix. I'll keep my fingers crossed for you.

Thank you for using FixYa.
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