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Zen M mp3

My zen m was pluged into a bad usb port i think it got a power surge

or something .now it wont work at all tryed charging resetting but nothing

it dont even light total dead please help

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  • Contributor
  • 31 Answers

Get a new one.

Posted on Jan 21, 2008

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Posted on Jan 02, 2017

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1 Answer

MY Zen WONT TURN ON. It also wont charge.


Connect the player to a USB port on the back of a desktop PC.. Check the display for the charging icon . As the display times out after a few seconds, press any button on the player to reactivate the display. If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is blinking on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging. If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.
You might try updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality.
http://support.creative.com

Jan 16, 2010 | Creative Labs Zen Micro MP3 Player

1 Answer

Power Surge on USB Port


I'm assuming you're not using a hub but plugging directly into one of the USB ports on your laptop?

First, have you installed all current patches for your PC? I think this was a common error message that was hotfixed some time ago, so be sure your OS is up-to-date. If so, you could try to uninstall all USB ports in device manager, then restart. When your system is up, go to the first USB device and right-click, then turn off warning messages. This is just for the error message, you may have a problem with your Zen as well so try it on a different PC if possible but I'd do that when it's fully charged. You may need to do a hard reset (instructions in your manual) to get it to work but that may delete all of the Zen's contents, so that's a last resort.

Aug 05, 2009 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

My creative zen won't charge or turn on


Hi,

To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter (separately available).
  2. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.
    • If the battery is fully depleted, the charging icon may not be displayed.Cupthe player in your hands to check that the blue power LED behindthePlay/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
  3. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Ifthe player does not indicate a charge, or will not power on afteratleast 6 hours of charging, please contact Customer Support.
Creativerecommends updating your ZEN V or ZEN V Plus firmware to takeadvantageof new features and functionality. To learn more, click here.

Hope this helps

Chris (ziraffa)

Jan 14, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen


itcan happen because of battery ded.can you remoove the battery and connect it again to usb and turn on if it is on ,problem is with your battery.isnt it????

nuwan

Jan 12, 2009 | Audio Players & Recorders

3 Answers

CREATIVE ZEN V-PLUS. COULD NOT TURN ON AND IS NOT CHARGING


my vision m wont charge. and i just tried to click that button and pluged it back in and its still not working :''''''[

Aug 01, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

No charge...


Hello mandag78,

The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,

Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.

I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.

Best Regards,
Ken
"Go Ahead. Use Us."

Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Screen won't come on. Please Help


it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out creative.com/support and look at their support forumns

Problems Charging, Turning On, or connecting the Zen to a computer, or upgrading firmware; Here are some things you can try:


1. If the Zen won't turn on, try using a wall charger (like the Motorola Razor) and see if it comes back on and begins charging. Wall chargers sometime will be able to output more current than the USB ports of a computer resulting in faster charging. Sometimes it is enough to turn it back on. Don't just try any wall charger though. You don't want it outputting too much power to the Zen and causing electrical damage. I would not go above a 5v charger for this since 5v, I believe, is the input power limit of the Zen.

2. If the Zen won't turn on or be recognized by the computer, try a hard reset by inserting a paperclip (or something like it) into the small "Reset" hole on the bottom of the Zen. Wait for it to rebuild the library and try again.

3. If the Zen is not detected by the computer when connected, try booting the Zen into Recovery Mode (See directions above) and do a "Clean Up". Wait for it to rebuild the library, do a hard reset and try again.

4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.

6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.

7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.

Storing or not using the Zen for long periods of time:


Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.

Jun 20, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Battery charging


have u trided pluging it in to your computer thats how i charge my zen

Jun 04, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Creative ZEN Vision M


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize


If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen show charging but its not charging


are you using ac charger to charge? if so i would think the port has a bad connection or bad battery.

Dec 08, 2007 | Creative Labs ZEN Vision:M Digital Media...

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