Question about RIM BlackBerry? Curve 8330 Cellular Phone
Sounds like some liquid is in your phone? if so how long has the keyboard been inoperable and if its recent and it was liquid try rice...submerging in it for a couple days if it doesnt work hope you have insurance
Posted on May 30, 2009
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Posted on Jan 02, 2017
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Oct 07, 2010 | AT&T Blackberry Curve 8300 Smartphone
If you have not tried this yet, follow the instructions
There is a Device Self Test Diagnostic Application that will test your BB including your keys on your keyboard. You can check each key one at a time. Go to OPTIONS, (the WRENCH ICON).
On this screen select STATUS.
Type the word TEST. (you won't see it but it will give you a
prompt when ready to proceed. (
It will prompt you to select START from the MENU.
This will begin the diagnostic selection process.
Click on KEYBOARD & TRACKBALL.
Click on RUN.
Press each key one at a time they should show up on the
screen as you do so. If they do not
function the keyboard is probably defective.
should take the phone to the corporate store of the service provider to have it
replaced if it is under warranty or if insured. Call the insurance company if
it is out of warranty. Either way your
BB should be replaced.
PS Note down any error messages you receive (in this case
diagnostic test failed) so you can accurately tell the technician/counter
person when he asks for the problem. It
can help the Tech speed things up while troubleshooting.
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