When i get on it it says fatal error My mp3 rocket didn't have a problem until I upgraded to explorer 8, now I'm getting the fatal error. I have uninstalled and reinstalled and I'm still getting the fatal error.
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Try re-installing the software, using the removal application. Sometimes the software ask if you want to remove, or repair. You can then select the repair option. That should correct the problem. If it still doesn't work or the problem crops again go for the remove and the re-install it.
use the setup driver disc, then search through it for a program with a rocket ship icon. open it, and select firmware upgrade.
plug your mp3 player in.
select the newest firmware upgrade.
select upgrade and your firmware will be upgraded
it should be fixed now
download the disc that came with it no matter what windows/mac/lenux version you have.
drag it all out to your desktop.
look through the folders for a program with a rocket ship icon.
plug your mp3 player into the computer.
select "firmware upgrade" on the computer.
select the newest upgrade.
then click "upgrade firmware" and it'll be fixed for the system error, but you'll have to re-download the music.
jka1973 is correct. In order to download MP3 Rocket again, just go to their login page and enter your name and email address. Once logged in, go to the top left-hand corner. In tiny print it says, "Install MP3 Rocket". Click on that and then click on the large blue icon in the centre of that page that says, Install Downloading Sofware. You should be good to go! :) Here is the link: http://www.mp3rocket.com/login.php