Question about Maytag Neptune MAH5500B Front Load Washer

3 Answers

MAYTAG MAH5500BWW Fails to spin properly clothes wet

Hello:

I have a MAYTAG MAH5500BWW SN A2946479CA front load washer.  The machine leaves the clothes wet and in fact does not spin and complete this cycle.  I had an honest repairman come out and 3 hrs later still can't find the problem.  This is was tried:

Symptoms:  The clothes are wet with visible water in the tub.  When the spin cycle starts it at times will spin slowly then stop then start again.  During this time pump may come on intermitently.  Spin can get some RPMs with no load but will go through a cycle of low to high RPMS multiple times.  The count down time may also jump back up such as from 2 minutes back to 7 minutes.

1.  Verified the water is being pumped out.  Pump is working fine.  Checked to ensure no lint is stuck in pump.
2.  Did a continuity test on the 3 sensors.  All 3 switches working okay.  Tried to short 3 sensors as well to take them out of the loop.
3.  Motor does work and will go up in spin speed at times.  The problem with spinning is that it goes up in speed then drops down then up then down.  Sometimes it goes higher than others.
4.  Tried to bypass out of balance sensors by jumpering red and orange leads together on control board.  No effect.
5.  Repair person called MAYTAG for help and ran all diagnostics.  Everything comes out ok from a diagnostic level.

Is there any detailed outline of how to bypass each sensor or a group of sensors?  Maytag said the machine might be out of balance and to just run a full heavy load through.  This didn't help.

Thank you for your help




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  • jeffgrambow Sep 11, 2008

    My washer goes through cycle then at 7 minutes, starts to spin then stops goes back 2 minutes and starts again. This repaets till it either finishes to spin or just stops and the clothes are soaking wet

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I replaced the motor and circuit board but that did not fix it. I changed the out of balance switch and the shock absorbers or snubbers. I think the ultamate fix was the snubbers. it has worked great since. They wear out like your car shock absorbers allowing the drum to shake too much triggering the out of balance switch to stop and restart the spin.

Posted on Jan 24, 2009

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How can I bypass the sensor that keeps putting cold water in the tub when I want only hot?

Posted on Jan 23, 2009

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22002039 is a part number for a new motor kit, it has a ten year part warranty so it should be covered by maytag. the reason for the problem is the tachometer in the motor is prob bad.

Posted on Oct 31, 2007

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Hello there:
The clothes are wet after spinning or at the end of the cycle please try each one of these solutions that i have provided below

Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning: If it's spinning when you lift the lid, the coupler is fine. If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely. Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component. Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician. Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess. Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.

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Hello, when the clothes are partly wet when cycle is complete then check these.
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MOTOR COUPLER; To test the motor coupler, restart the washer in it's spin cycle,let the machine runs for a minutes and then open the lid and notice if the tub is spinning: if it's spinning when you lift the lid that means the coupler is fine and if it doesn't spin that means you have to replace it.
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Hello there:
Please follow the guide that i have provided below
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Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning: 

  • If it's spinning when you lift the lid, the coupler is fine.


  • If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.


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Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

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