Question about RIM BlackBerry Bold 9000 Smartphone

1 Answer

BlackBerry Calls N' Messaging Problems

I have a blackberry bold 9000 and i cant chk my text messages neither can i make OR receive calls it freezes and the following messages keeps appearing: "uncaught exception: application net_riim_bb_phone_app(74) is not responding; process terminated" "uncaught exception: application net_riim_bb_messaging_app(71) is not responding; process terminated" Can someone help me on the this one PLEASEEEE????????????

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  • Anonymous Mar 15, 2014

    Uncaught exception freezes phone and nothing can be done the message is permanently showing no calls can be answered and can not access anything including the menu

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1 Answer

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  • RIM Master
  • 688 Answers

Are you using an unlocked bold?
it appears you have a corrupt software and you will probably need to reinstall the software.

here is a procedure I found on the Blackberry forum that will possibly help you.
You will need the Blackberry Desktop Software installed on your computer before attempting this.

Problem

The following error is displayed on the BlackBerry device:
net_rim_bb_phone_app killed due to message queue overflow

Cause

This issue may be caused by call logs or BlackBerry device software.

Resolution

To resolve this issue, do the following:

Task 1: Clear Phone Call Logs

  1. In BlackBerry Desktop Manager on the computer, double-click the Back Up and Restore icon.
  2. In the Back Up and Restore window, click Advanced. The BlackBerry device database information will populate the right hand side of the window.
  3. Scroll down through the list and highlight Phone Call Logs, and select Clear. Note: If you are unable to clear Phone Call Logs, delete the Desktop [SYNC] service book on the BlackBerry device. This can be performed on the BlackBerry device by selecting Options >Advanced Options >Service Book and clicking Delete.
  4. Once the Phone Call Logs database has been cleared, disconnect the BlackBerry device from the computer, and then re-connect it to obtain a new Desktop[SYNC] service book.
If this does not resolve the issue, proceed to Task 2.

Task 2

Create a full back up of the BlackBerry device and run Application Loader in the BlackBerry Desktop Manager to erase all data and applications from the BlackBerry device. Refer to KB02318 for these steps. Once Application Loader has completed, perform a syncronization or advanced restore to restore the data to the BlackBerry device. To do this, double-click on either the Synchronize or Backup and Restore icons, and follow the on-screen instructions.

Posted on Jun 01, 2009

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Posted on Jan 02, 2017

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