Question about Motherboards
I had Dell replace my motherboard because the power jack broke off the circuit board. Since the replacement, the computer runs sluggishly and many of the components no longer work or are accessible via Windows (I have Windows XP Pro). Instead of replacing the replacement refurbished motherboard, Dell wants me to back up the data and reinstall Windows but my CD drive won't record data so I may be relegated to purchasing external storage via the USB port (which also may not function). Is this a Windows issue or a hardware issue?
Start by checking ControlPanel/System/Hardware/Device Manager. Look for yellow marks that indicate devices not installed properly. This is usually a driver issue, and Dell should have given you a disk with the drivers you need.
Are you getting any error messages?
Posted on Oct 24, 2007
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