Question about Microsoft Zune JS8-00001 Digital Media Player

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I cant sync

When i pug it in to my P.C. it makes the noise when you plug in to your usb and plug out (on and off like a light switch ) and i cant sync my zune with the program .

cant somebody help me out?

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  • kelmus87 May 30, 2009

    ok let me try and explain it a little more , i just plugged it in and it makes the same noise like there something wrong with the usb , but there is nothing wrong with it because i just pluged it into my ps3 and it work fine , its just when i plug it into my p.c the zune program wont come up and it makes the noise, my computer finds the zune but the program wont work. all i get is the message saying that this device can peform faster if i can connnecet it to a Hi-speed usb 2.0 port. ( the message pops on and off) . please help me!!!

  • kelmus87 May 30, 2009

    ok i just reinstalled it and when i start the zune player program it still can not find my zune

  • kelmus87 May 30, 2009

    im running xp home edition

  • kelmus87 May 30, 2009

    and i dont have any software disk i got the software form

  • kelmus87 May 30, 2009

    ok my zune player turns on and works fine it started to act funny after i updated like after the fourth time

  • kelmus87 May 31, 2009

    not the software i meant to put in windows update sry

  • kelmus87 May 31, 2009

    ok when i went to hi-speed usb device it found my zune

    here what it says

    Device Type: Portable Devices

    Manufacture: Microsoft

    Location: Location 0 (Zune)

    then on the bottom of that it says:

    No drivers are installed for this device

  • kelmus87 May 31, 2009

    now it says unknown usb device

  • kelmus87 May 31, 2009

    then it says Zune

  • kelmus87 May 31, 2009

    then it says unused port

  • kelmus87 May 31, 2009

    it dosent wanna find the software

  • kelmus87 May 31, 2009

    ok when i plug it into another computer it finds my zune now what



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  • 688 Answers

You can erase and restore you zen and that would be advisable. as for the sound, is it coming from inside your player or from you computer speakers.
if it is coming from inside the player, you could have a bad hard drive. Those use the same hard drive that in the apple 30gb ipod.

Posted on May 30, 2009

  • 7 more comments 
  • Steve Brown
    Steve Brown May 30, 2009

    I know it difficult to understand, but is the noise coming from inside your player or inside your computer.
    The messege your getting is due to the Zune is designed for high speed usb and you pluggin it into a usb 1.0 but the computer is seing the zune so you should be able to get connected.
    uninstall the zune software from your computer and do a fresh install. Then reconnect the zune and see if it comes up.
    Now as for the noise, chances are what your hearing is the computer making a sounds as it connects to the player. Thats normal.
    Just try the reinstall and see what happens.

  • Steve Brown
    Steve Brown May 30, 2009

    Press and hold the Back button
    as you press the top of the Zune pad. When the Zune device begins to turn on, release the buttons.

    if that doesn't work, use a different usb port, preferrably one in the rear of the computer attached to the motherboard.

    Check it...

    go to control panel _ them system_ device manager and look for your zune as a USB device. Right click and properties.
    click the drivers tab and update device driver.
    If you have a zune software disk, reinstall the usb drivers. if you have upgrade to 2.2 firmware the usb driver may be incompatible.

    also are you running xp or vista?

  • Steve Brown
    Steve Brown May 30, 2009

    did this problem occur after and update of the software?

  • Steve Brown
    Steve Brown May 30, 2009

    here is a page that describes how to check your drivers and other software related issues.
    Read down to 10. and follow the steps there.
    does your player turn on?
    also uninstall your software and go to this link and download the newest zune client software:

  • Steve Brown
    Steve Brown May 30, 2009

    This is a tool for diagnosing sync issues..
    download it and give it a shot.

  • Steve Brown
    Steve Brown May 31, 2009

    well i don;t know what else i can tell you about how to get is working for you.
    did you get it to hook up and use the zune software.
    i just don't know without having it right in front of me.

  • Steve Brown
    Steve Brown May 31, 2009

    do you have the zune desktop software installed on your computer?
    open the software and plug your zune in and attempt to use the software.
    the computer is acknowledging your device is there

  • Steve Brown
    Steve Brown May 31, 2009

    my msn is add me and chat me so we can figure this out i can;t keep this up

  • Steve Brown
    Steve Brown May 31, 2009

    what's up is this...your computer is missing the proper drivers and software or what you have in there is not working for your model.
    i would go to, download the newest software for the zune and the newest drivers and install it.
    if that doesn;t work then your missing something maybe windows updates or .net framework or something.
    is your windows update on and up to date. if not make sure it is.
    I am pretty much out of ideas for you so if you still have problems maybe you can post another help request. But I have given you everything I know and ideas for how to fix it.
    Take Care and Good Luck



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