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I have a Canon imageRunner 2800 connected via ethernet to a modem and switch. My computer running Windows XP Pro is also connected to the switch via ethernet cable. After replacing a faulty modem the other day, the printer stopped working. I've tried reconfiguring the port, adding a new port, downloading a new driver, and I've finally got it to print out something, but it's gibberish on multiple pages. The advanced settings show the printer isn't communicating with the computer. I've also lost the scan function on the imageRunner. If you can help with this one, I'd be greatly appreciative.
Your modem was almost certainly your router and contained a static IP address for your copier. Check what IP address your copier used to use. In the Printer Properties/Preferences can't remember which there should be a TCP/IP port. What is the IP address for this?
Go into the copier, go to Additional Functions > System Settings > Network Settings > TCP/IP settings > IP address. Turn DHCP off (make sure DHCP box is filled with white). Enter IP address. Press Ok/Enter (if there is a button that says so, can't remember at the moment)
Turn copier off using main power switch on right hand side of copier then back on again.
Does it work? If yes, good.
No, check the IP address of your new modem/router e.g. 192.168.0.1. Is the IP address of the copier in the same range, that is are the first three out of four numbers the same (last number must be different)? If not, change the copier's IP address so that the first three numbers are the same. Make sure the copier uses the same Subnet Mask as the router/modem e.g. 255.255.255.0. For the subnet mask all four numbers must be the same.
Posted on Jul 24, 2009
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Posted on Jan 02, 2017
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