Question about Sony Handycam DCR-TRV330 Digital Camcorder

12 Answers

Interlace problem on playback with Sony Handycam DCRTRV330E

An intermittent problem now seems permanent: on playback, the screen only displays 3 out of the 6 interlaced horizontal fields, with the other 3 either being plain grey, or (very rarely) out-of-sync views of same scene. When it was intermittent, it would suddenly come right after a jolt (such as flipping shut the lcd), and it was obvious that it was not occurring on recording, only on playback so I presume it is a problem in the playback circuits. It appears on the lcd and the viewfinder display, and when downloaded to PC via iLink, so is not just a display problem. Help please!

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  • dodwell_pete May 30, 2009

    Thanks. But as I said, this is not just an isolated display problem (ie. not just the external lcd, as with the problem you describe) but affects ALL video output whether to viewfinder, lcd or out via iLink to PC. Any other ideas please?



    Peter

  • dodwell_pete May 30, 2009

    Tried a RESET, but no change. I feel from its behaviour this is most likely to be a hardware problem, with a faulty connection that was initially intermittent but has now become a fixed problem. Anyone else have ideas please?

  • dodwell_pete Jun 02, 2009

    Can you pleasecalrify: When you had a similar problem did you have banding not only on the external LCD display, but also in the eyepiece LCD? It seemed likely to me the fault you describe would ONLY interfere with the external LCD display and I was doubtful that both would play up because of a fault in the flexible link to one of them, but perhaps I am wrong. Please confirm.

    Yesterday I found that after some further fiddling, including changing tapes, the display came right for a while so that I was able to begin copying a tape to my PC. However, after a few minutes the same 3 interlace fields began partially playing up, with the problem less obvious with a static subject, and more obvious when there was lots of motion (ie. pixels in these 3 fields would show a snow-like lag in refreshing). Switching off and on again fixed it , long enough to record 90 minutes perfectly from tape to PC. On changing tapes, the problem returned in its more severe form (3 bands of amorphous flyscreen-wire appearance). Interestingly, although this fault ALWAYS affects both of the camera's screens, it sometimes affects the computer image, but mostly I get a black screen on the computer. Does that clarify the diagnosis?

  • dodwell_pete Jun 07, 2009

    Sorry, Kamal1984, we seem not to be on the same page.



    This camera records video to digital8 tape, not to PC file on memory card, so filetype is not relevant. Nor is memory card (which on this camera only records still images not video). The camera is not a candidate for a virus for the same reasons. Video gets uploaded perfectly to PC via iLink during playback, provided this intermittent fault is not present.



    Over the weekend I have found that by leaving the camera warmed-up constantly I was able to upload 5 flawless tapes to PC as avi files, so I am convinced this has been a hardware problem. I seem to recall reading that camcorders don't like being left idle, so maybe this is a moisture problem or some other subtle problem of PCBs...



    Thanks anyway.

  • dodwell_pete Jun 07, 2009

    To recap my problem as it now seems, after further testing: the problem is only very intermittent now, provided I keep the camera plugged into mains and switched on. Perhaps this keeps the PCBs warm and overcomes some minor moisture-related glitch?
    The problem is an all-or-nothing situation. Either it behaves perfectly, with both camera displays fine, and perfect upload to PC via iLink on playback of digital8 tape; OR on playback, the screen displays only 3 out of the 6 interlaced horizontal fields, with the other 3 faulty fields being either plain grey, or a flyscreen pattern; or (very rarely) out-of-sync views of same scene. When the fault is present the iLink view on PC is either the same as the camera?s view, or is totally black. There seems to be NO problem with recording to th camera's tape ? the taped image is not affected by the fault (even if the viewfinder displays this fault while recording to tape).
    Now that I am keeping the camera warmed-up, changing tapes does not seem to upset the situation for long ? and if the playback fault arises, it usually comes right quickly with a bit of fiddling (stop-start playback; switch off & on; or flick LCD shut and then open? anything that slightly jolts the system.
    I do not expect this problem to go away without replacing a PCB somewhere, but I wonder whether the above description may pin down what needs replacing. One expert suggested replacing the flexible connection to the flip-out LCD, but I do not buy that in view of the way this fault affects more than just the flip-out LCD display ? it seems a more general fault of the playback circuitry. Anyone have a better idea please?

  • dodwell_pete Jun 11, 2009

    Dear Rajig - again, we do not seem to be on the same page.. I have no idea what you are describng, but it bears no relation to the problem I have carefully described.



    You seem to be talking about subtle differences between analogue and digital. I am not a newbie - I've used analogue Hi8 for years, and digital8 for a decade. The digital tape has been great for years (and just as good, or better, than Hi8).



    Now, playback only (as well as the monitor display of something being recorded) is stuffing up. Regardless of whether it was recorded in low light or bright daylight, the same piece of taped record that was fine previously (at the same point on the tape) will EITHER show this venetian-blind interlace fault or NOT depending on how the camera feels at the time I switch on the playback.



    It is intermittent. When the fault is absent, the playback is fine. This is a bug, not a feature... :-)

  • dodwell_pete Jun 17, 2009

    Thank you, welcomejee. Head cleaning tape was the first fix that I tried. I just did not mention it, as it is standard. :-)



    I look forward to your other solutions please.



    Peter

  • dodwell_pete Jun 19, 2009

    Hi welcomejee. I tried to remove the top cover, but could not achieve this and would never try to force something I've never opened before. You mentioned 3 screws. I undid the ONE that is one one side of this dark grey cover, along with TWO that were not on it but on the adjacent silver top panel near the keypad, at either end of the dark grey top cover. For good measure, when these 3 did not seem to release it, also undid ONE screw on silver panel at front side, just above earphone socket. Did not seem to work. Top cover seemed just as solidly in place as before. Am I missing something? I note the model pictured is a DCR-TRV530. Perhaps this differs from my DCR-TRV330E in a relevant detail? Thanks! - Peter

  • dodwell_pete Jun 20, 2009

    Sorry, "Karthik316". we're not on the same page: an iris/lens problem can ONLY relate to the RECORDING side of things. That is not it.

    "Welcomejee" correctly recognises the problem as being in the PLAYBACK circuitry, such as the video heads. I am currently working with him on a solution.

  • dodwell_pete Jun 20, 2009

    Dear Fixe_You: please see my response to e-guru. Thanks!

  • dodwell_pete Jun 20, 2009

    Thanks, "welcomejee", but please confirm whether I was undoing the correct screws, and perhaps add how I am then to prise off the top cover, which seems unwilling to budge.



    I am not keen to force anything, bearing in mind that this fault has now been ABSENT for the last fortnight while I have left the camera constantly switched on (plugged into mains) and warm. This way I have copied about 7 tapes to PC as avi files without any problem.



    Would faulty video heads respond to that solution (being kept warm when not actually in use)?

    Or does this suggest the problem lies elsewhere?



    Best wishes, - Peter

  • dodwell_pete Jun 20, 2009

    Sorry, "greekchief", but I am already making good progress so your pessimism is premature.

    Have a look at the discussion I am having with "welcomejee", noting that my own solution (keeping the camera warmed up plugged into mains) has resulted in it working fine for the last fortnight...

    Regards, Peter

  • dodwell_pete Jun 20, 2009

    Now the answers are getting silly. sk8er1707. spilt water? Fried the circuits? Did you read that it's been behaving perfectly for the last fortnight while left warmed up? Your diagnosis is way out. Please - no new suggestions while "welcomejee" and I work on it usefully, unless you want to read what we are doing and make related suggestions. Thanks!

  • dodwell_pete Jun 21, 2009

    Thanks, "Welcomejee", I will try video lapping tape cleaning of head this week and let you know.



    Meanwhile, an update. Since it has behaved well in terms of this problem, I decided on a trial. I switched off mains power and camera power to let it cool. Hours later, the interlace problem did not recur. Only one problem resurfaced, an intermittent one that I had not bothered you with a week ago as I found a solution myself.



    At first I thought this newproblem was about head alignment with my Hi8 tapes, as it happened first when I began copying Hi8 after doing only Digital8. The picture went very snowy, despite head cleaning tape and trying different Hi8 tapes. Then I got an error code onscreen: C31.11, and also found it happening with Digtial8 so I went online. I found a thread about a related code (C31-22) and learned that most people solved it with the Fonzie trick (a firm thump). That works every time for me, too!



    I'll use it a few days and report back.

  • dodwell_pete Jun 23, 2009

    Not sure how it is that the dialogue with "welcomejee" has been banished by the website as "you have chosen not to accept this solution". I think the website is faulty, as my last comment to him was a continuation of the dialogue, as the ONLY solution I was following up! Will get back to you...

  • dodwell_pete Jun 23, 2009

    Not sure how it is that the dialogue with "welcomejee" has been banished by the website as "you have chosen not to accept this solution". I think the website is faulty, as my last comment to him was a continuation of the dialogue, as the ONLY solution I was following up! Will get back to you...

  • dodwell_pete Jun 23, 2009

    Thanks, "flacooo1". I will bear that in mind after I've tried welcomejee's cleaning tape fix.

  • dodwell_pete Jun 29, 2009

    Thanks, that will be fine... (8<

  • dodwell_pete Jun 30, 2009

    Hi welcomejee and flac0001... You are the only two experts who seem to be accurately focused on my problem.



    But at present I'm not proceeding with either head cleaning or replacement of circuitry, since my interim fix of keeping the system warm is allowing me to copy my backlog of Digital8 and Hi8 tapes to computer and I am not using the camera out and about at present. I do expect at a later stage to need to replace the faulty part, but that can wait.



    So I think I'll close my question for the time being, as otherwise I seem to get additional off-the-point suggestions (and abuse in one case). I hope it is possible for me to accept both your answers. But I'm puzzled by the rating system. Your answers seem to have no rating against them, despite being very valuable to me, yet the answers I have REJECTED seem to get 2 thumbs up (even though some were way off the point)!



    As far as I can see, the ratings are beyond my control, and seem to run from an automated system. Is that right? Regards, Pete.

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This problem is due to the ribbon connectors which in time breaks from opening and shutting. These ribbons are extremely hard to find. I used to fix them with a circuit maker pen, and then spray some enamel when fixed. You can expose the thin copper in the ribbon using a nail file, slowly and carefully, the coppers are extremly thin. Before doing all these check for continuity on the ribbon first. It is possible for you to do this youself but be very carefull, and take you time. Try to make note of ever parts. Each screws should be note exactly where they belong etc. Once open try to spot any leaking capacitors as well, because this problem can ba caused by a leaking capacitor too. If you do decide to take it to a shop, make sure they have a technician there who can do camcorders. It requires an electronic technician who is also good in mechanical device to work on camcorders, and preferably a technician who does mostly camcorders. I have fixed many of camcorders before working in a TV repair shops.

Posted on Jun 29, 2009

  • 2 more comments 
  • Ronado Panaligan
    Ronado Panaligan Jun 30, 2009

    Does it have problem when operating using batteries? A filterring problem in the power supply can cause all kind of things, such as interlaced lines on screen, and messing with chip operations.

  • Ronado Panaligan
    Ronado Panaligan Jun 30, 2009

    I read again on your comment, you said that the problem seem ok if you keep it plugged in. As long as a capacitor inside remains charged it is okay. Try to isolate first if it is the problem with the power adapter or the camera itself. Try using batteries see if it does mess up on play back. Reading all your comment, it seems like there is a filtering problem somewhere. This can also be caused by a malfuctioning power adaptor. Either it is not putting the right voltage, ripples in the voltage supply, or both. Its hard to diagnose ripples in power supply without an oscilloscope. You can try a DMM if you like, and set it to read frequency, but it wont tell you the amount of ripples. It will only tell you that indeed it has a leakage at that given frequency.

  • Ronado Panaligan
    Ronado Panaligan Jun 30, 2009

    I should have known it uses tapes i thought it was an HD camcorder. Interlace lines is a problem with all video head system. Including VCR. if the heads gets dirty.

  • Ronado Panaligan
    Ronado Panaligan Jun 30, 2009

    I also have sony DCR-TRV250 that my friend gave me. In case you need parts let me know. Some parts maybe compatible. especially mechanical parts.

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Hi My name is Juan and I am electrician on different items not just cameras and I have read this problem very careful and looks like you have a problem with the video processor card for the screen and the other eye view and this is not affected in your tapes why because recording on tape do not require a video processor your screen works similar to a lcd tv and for this reason it needs a graphics card to display colors and other objects you also describe that keeping the camera connected works better let me explain to you why capacitors and other micro chips work better if they are keeped warm like for example capacitors if you turn them off and if they are bad is a 80% chances that it will not work right the next time you turn the power on, or for example the main graphics processor under the processor there is tiny little solder balls and if one of the balls under the chip broke when the camara is very hot the chip expand and this connection is not making contact anymore so I am sure this problem is in your video processor card they have so many capacitors relays heat sensors etc for example relays are similar to capacitors if you keep them warm they do work fine but once the power is off is an 80% chances they may not work again keep them warm and they can work for a while until they get very hot that's when they quick so my sugestion is to replace the graphic card you can probably find one on ebay for a reasonable price

Posted on Jun 20, 2009

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Hi,
Symptom shows that video head is dirty / clogged in your Sony DCR-TRV330 camcorder and requires cleaning by video-8 cleaning tape.
3 gray bands across the LCD in playback shows that one of two channels of video head is not reading signal / data from tape or its output level is less then standard so it gets muted and causing blank / gray area in picture.
Use good quality video-8 head cleaning tape to perform cleaning.
I'm practical Sony camera/ camcorder tech and handle these problems on daily basis.
Let me know if camcorder gives same problem as there are few more steps available to solve this issue.
Thanks.


Posted on Jun 11, 2009

  • 4 more comments 
  • Shahid Electronics
    Shahid Electronics Jun 17, 2009

    Thank you, welcomejee. Head cleaning tape was the first fix that I tried. I just did not mention it, as it is standard. :-)



    I look forward to your other solutions please.



    Peter
    =======================================================

    OK, Take off top cover that has 3 screws and you will see video head. Observe video head tip (these are 3) with magnifying glass, are these 3 tips are OK and not broken? If any of them is broken, Video head is damaged and would be replaced.
    Let me know to provide you next info.



  • Shahid Electronics
    Shahid Electronics Jun 17, 2009

    Below image that is marked shows what cover requires to remove to see video head condition.


    Hope that will help you.



  • Shahid Electronics
    Shahid Electronics Jun 19, 2009

    DCR-TRV230, 330 and 530 are similar models with little cosmetics changes and common service manual covers all these camcorders.
    Video head need to be checked because if video cleaning didn't work that means video head is damaged so check it physically.


  • Shahid Electronics
    Shahid Electronics Jun 20, 2009

    Hi again,
    Camcorder working fine since few days that shows Video Head is Just Fine and no need to open top cover for further observation.
    Use good quality video-8 head cleaning tape and if its possible, go to nearest Sony Service Center, they will clean video head with special Video-8 tape calls "Lapping Tape 8M-80L" (its special tape that supplied to service centers only) and camcorder wont give you gray strip problem again.
    Thanks.
    Below is an image of lapping tape..






  • Shahid Electronics
    Shahid Electronics Jun 23, 2009

    Not sure how it is that the dialogue with "welcomejee" has been
    banished by the website as "you have chosen not to accept this
    solution". I think the website is faulty, as my last comment to him was
    a continuation of the dialogue, as the ONLY solution I was following
    up! Will get back to you...
    ===============================================================

    Actually we lost the chance to "continue troubleshooting one-on-one" when my first time response got rejected, yet I'm trying to help you when ever I see your question in my work Que and have chance to add comments.
    Thanks.



  • Shahid Electronics
    Shahid Electronics Jun 29, 2009

    Hey, hows your Sony camcorder now? is it giving correct picture?
    Let me know if you need further help, please rate assistance provided accordingly.
    Thanks.


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Glad the Thump trick is helping. It is a common suggestion :D
Let us know how you make out!!
Thanks for using FixYa!!

Posted on Jun 22, 2009

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The only thing that could be causing it is you may have spilt water on it and it has fried the playack circutry and if it did do that when you try to do playback it would play another video so the only way you cuold fix it is by replacing the playback circts but you may as well get new camcorder because they can set you back 300 bucks ... sorry...

Posted on Jun 20, 2009

  • Grady Cranmer
    Grady Cranmer Jun 29, 2009

    Hey ******* 2 words; ********!!!!!!! considering the fact you failed to mention how long you'd had where you left it who else had access to it so if you don't want my help i'll never send you another solution again ********* ************* *** *********** **** **** you ******** piece of **** so shut the *******

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Im very sorry but i think you may have to discrad the handycam.. i know its not a great solution but i see no future in trying to repair the device unless u have parts and the talent to reinstall hardware, even that may not solve due too new cams coming out and lack of parts for the older cams say 6 months after its made it is obselete.

but trying wont hurt but also i excpect the companys who make cameras dont want you te repair there devices so you buy new ones. sorry its not really possible.

i can fix psp's but i know how its built and how too dismantle it to make repairs.

Posted on Jun 20, 2009

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The problem you are having is called a "stuck iris" Inside the lens are two thin plastic sheets that slide over one another that limit the amount of light that comes into the lens. In some Sony camcorders, the motor or "actuator" that drives the iris, or moves the two sheets which are the iris opened and closed. The actuators sometimes leak oil onto the plastic sheets causing them to stick, so the light coming into the lens is stuck at one level. Some technicians will recommend lens replacement (expensive) but many times the iris assembly can be removed from the lens and cleaned. Try to find a service shop that will clean the iris rather than replacing the lens.

Posted on Jun 19, 2009

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HI,
First U turn off the digital effects.
In general, digital video is sort of grainy compared to vhs/hi-8 recorders (especially in low light). It just looks different. If you put it side by side with an analog player, you would probably notice that the analog has a much worse picture, and the "noise" produced is manifested in a differented way. With digital recordings, pixels are used to represent an image. Analog does thingsm uch differently, so the image isn't comprised of pixels (or dots).

So if the image is clear, well defined but you just see lots of very small individual dots, than that is normal.

Its much less noticeable in birght sunlight, since the image is too bright to notice the individual pixels. But when you have black pixels (no light) mixing in with colored pixels and the specific pixels that are black are different each time, it produces an effect like tiny grains of moving sand.

You usually notice it when you have a big tv.

However, all cameras do not perform equally. In some, this grainyness may be more apparent, and in those with such a small single CCD like the GS50, the image may be much worse (especially in room lighting).


Posted on Jun 08, 2009

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May be is issue wirh files type .
Check your files type like extension.
Reset alls ettigns to factory defualts.
Start your camra without memory card.
ASlo check your memory card on camera is not virus infected.

Posted on Jun 02, 2009

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  • Sony Master
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Well, this problem occurs when the LCD Flex cable is defected throu a continous us of the cam,
the flex cable is the part tha connects the lcd to the main board, replace that part check best buy stores or anywhere its easy to fix!!

Posted on May 31, 2009

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If you haven't tried resetting the unit you can try that first and check if that will correct the problem, but if after that still the same problem you better contact manufacturer for any updated firmware for that unit...

Posted on May 30, 2009

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I have opened my camera and found that the flexible circuit/ribbon cable that connects the LCD to the inside of the camera is broken. This is due to poor design, in which the flexible circuit cannot withstand the constant movement of the LCD.
I have managed to buy a new cable from a Sony repair dealer, and will attempt to fit it later on this week.

The part number for the new flexible cable is:
Ref no. 171
1-864-761-11
FP-185 FLEXIBLE BOARD

Thanks

Posted on May 30, 2009

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