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Re: key is not working
It's either dirty and if it isn't then you have a defective key. I would replace the keyboard under warranty if I could or just get another one. To clean it try using a can of compressed air from a computer shop, Staples or Radioshack to blow particles out from between the keys.
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It is possible that the shift key is shorted or there is fault on the keyboard track. If you look closer to the keypad button there is a shift key for using the M or shift to using 0. So this section could have faulted. It is ideal to remove the keyboard, remove all screws on the back board and remove and clean the pads. If not the keyboard is faulty in the tracks or the circuit.
Try using the "CTRL" key as a modifier (Holding it down) and then press the "ESC" key one time.
This should get you by for now. As for the not working Windows key. You could have a number of mechanical failures there. All depends on how the board is put together. You will likely need a new board, but if you find that the "CTRL" + "ESC" key combo doesn't work either, then this could even turn out to be a software issue. You might want to verify that all other keys work on the keyboard. You might find a dead region.
Well, I never herd of this before, I will try my best to solve it, Did you switch the keys around? Or a family member as a "prank" If not, You should be able to go to your computer setup then, Input devices, look for your keyboard and there should be modes.