Question about Microsoft Xbox 360 Console

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New game does not play-Msg says to clean disc but it is clean.

My xbox 360 console says the disc cannot be read that it should be cleaned with a clean cloth, but this is a brand new disc for the game called Damnation. Closing and opening the tray did not work, but my other games will play on the console. Yea me too i had the exact same problem when i bought midnight LA for my 360. And when i play it for about 20 minutes the system froze. So i restarted my system and now i wouldn't load the game and will give the an error. So since i had the **** black warranty from geek squad from bestbuy. They took my console and waited a week to get it fix. When i got it back it played the game without any problems but after 20 minutes it froze. So i try downloading the game to the harddrive but it said unreadable disk and then out of no were a blue screen came up with ERROR 68 harddrive failure. So went back to thous ******** who said they fix it and told them the story and they didn't believe me that the system wouldn't read my new game so i told them about the error. So they gave me a new harddrive and i don't if it's going to work.

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If your Xbox 360 will not play your games this is because of the sensors on the back of the drive overheating it is not normally the laser.

Luckily you can fix this yourself and get back to your games and to do this you need the proven Xbox 360 Repair guide.

Or you can send it in and they will fix it for you the repair will take about 4 weeks.

You can use the recommended guide to fix this and get back to gaming.

The heat is the problem.

Posted on Mar 10, 2010

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If the warranty is still good abandon trying to deal with bad repairs and demand a exchange, have them replace it.

Posted on May 30, 2009

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When you try to play a DVD game on Xbox 360 it tries to play as a movie?


c on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"
THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.
Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

on Feb 18, 2010 | Video Game Consoles & Games

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

2 Answers

Error msg: to play this disc put in xbox 360


Hi,

the Laser In The DVD Drives Failed.
Try a CD/DVD to see if it will read A single Layer DVD, Rather than the 360 Dual-Layer Disk.

You might try a laser head cleaning CD Disk.

Or requires drive replaced et,c. ** This is not swappable And should Be caried out by """ An Xbox 360 Drive Replacement Specialist, As the dvd drives logic board is paired to the Motherboard, And therefore have to be re-matched.

Mike @ Compurepair.


Nov 05, 2009 | Microsoft Xbox 360 Console

1 Answer

New game does not play-Msg says to clean disc but it is clean.


sometimes this works but can you make sure that the time, date and locale settings on console is correct? but if it is just for one game then it is just a bad one

May 29, 2009 | Microsoft Xbox 360 Console

1 Answer

Will not play games


Make sure discs are not scratched. Try cleaning the discs using rubbing alcohol and a soft cloth.

Jan 31, 2009 | Microsoft Xbox 360 Console

2 Answers

CoD4 disc won't read.


how many times have you tried to play the disc?
the 360 is prone to many disc read errors, and most of the time if you just keep trying to play the disc it will work. xbox recognized the problem, and with the new dashboard update you can install games to your hard drive which minimizes the time the disk is spinning, which in turn minimizes disk read errors.

if it doesn't play, I would deffinetly try getting a new copy before sending in the console. getting a new copy is just a trip to the store, sending in the console will take a month.

Jan 15, 2009 | Microsoft Xbox 360 Console

2 Answers

Wont play


same here when ever i put in a brand new game just opened into my brand new xbox it reads for 5 seconds and then says sorry please clean disc and it was clean brand new.

Jun 02, 2008 | Microsoft Xbox 360 Console

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