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This is the third time in 2 days. Is this the same person HIDING behind 'Anonymous'?
Watch videos and read. Or take to a dealer. These home coffee machines need dealer service once a year, but they don't tell you that when you buy them. My machines in a commercial setting serving up to a thousand cups a day were serviced every 3 months.
Try unplugging your DeLonghi; wait a few seconds; plug it back in. The diagnostic cycle should run. Then TURN OFF your DeLonghi. You should now be able to open the door and remove the diffusor for cleaning.
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