1.first wie had the problem.wen the phone would ring after two ring the fax would pick up even wenn the phone and the fax hadet two different ring,so truh the technical support i was ebal to fix that ,but after i fix ring it is adifferent problem ,wenn the fax is ging it not going truh -so people sending the fax bat i no recev it,so help mi please,
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Re: fix the fax
Review the information below to determine why faxes cannot be sent or received.
Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting.
Faxes cannot be received but they can be sent
Review the information below to determine why faxes are not being received.
Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager.
These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
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It seems that you're sharing your home phone line with your Lexmark fax machine. You can adjust the "pick-up" ring from the printer operator panel by pressing the Setup button > Fax Setup > Ringing and Answering > Pick Up On > select your preferred number of rings before the fax answers. Please note: If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
Should you still need assistance, please leave a comment to my response and I'll get back to you. Should this resolves your problem, your rating will be greatly appreciated.
You need to set your phone to pick up later than the fax machine. set it to pick up on the 4th or 5th ring, set the fax to pick up at 2 or 3. Better yet, get a distintive ring # set up by your phone co. then the fax will only recognize that ring.
Setting the Ring Delay
The Ring Delay sets the number of times the
MFC rings before it answers in Fax Only or
Fax/Tel mode. If you have extension
phones on the same line as the MFC or
subscribe to the telephone company’s
Distinctive Ring service, keep the Ring Delay
setting of 4.
(See Operation from extension telephones on
page A-4 and Easy Receive on page 4-3.)
1 If it is not illuminated in green, press
2 Press Menu/Set, 2, 1, 1.
3 Press ▲ or ▼ to select how many times
the line rings before the MFC answers
(00 - 04).
(If you select 00, the line won’t ring at
4 Press Stop/Exit.
Current Receive Mode
Fax : Fax Only
F/T : Fax/Tel
TAD : External TAD
Mnl : Manual
The message machine needs to be set to answer 1 ring before the fax is set to answer. When the phone rings the fax starts listening even when the answer machine picks up. If the fax hears fax tones it will receive the fax and if no tones the answer machine will take a message.
I have a HP Officejet J6480 All-In-One and needed the answering machine and fax to be on at the same time. I called the help line at HP and they said I needed another phone line into the home but I tried this and it worked.
First I got a different phone number for the fax machine - they do this for no charge at my phone company. This is not another physical line into the home - it is just another phone number with a different ring - it rings 2 fast rings for the fax machine instead of the phones regular one ring. I set the answering machine built into the phone to pick up after 4 rings and I set the fax machine to pick up on 2 rings. Be sure to set it so the fax pick up number of rings are less than the answering machine pick up number of rings.
It worked for me. Hope this works for you too.
Hi Greg- double check to make sure the machine is set for auto pick up.To do this:
1)On the control panel press MENU
2)Use the < or the > button to select Fax setup, then press ENTER.
3)Use the < or the > button to select Fax Recv. Setup and then press ENTER.
4)Press ENTER to select answer mode.
5)Use the < or the > button to select Automatic, then press ENTER.
The control panel display shows the answer mode you specified.
If this fixes your problem PLEASE rate this as fixed. If not, don't rate yet.Just add a comment and I'll be glad to assist you further.