Question about HP DeskJet 9800 InkJet Printer

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Hp 98 shows off line in vista 64 bit

HP 9800 show off line even when switched cables/ removed and add printer/ switches usb ports on computer

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  • 224 Answers

Insert your printer software installation cd and click on start
then click on computer .
right click your cd drive and click on open.
go into the folder called util .
then go into the folder ccc
Run the file uninstallation l1(64).
after the un installation is done .
Restart your computer and re-insert the cd and click on add a device.
after the installation your printing will be fine if it still does not work then you have a problem with your printer usb/printer.
call into hp at 1800-474-6836 and if ur printer is more than 3 years old then ask the agent for an upgrade printer and you will get a 50 % discount on it,bear in mind this is not a new printer from the store but it is a factory new printer....tried and tested in the factory not used by anyone else but its called refurbished because (eg:if wallmart purchases 50 printers and realises they need only 49 printers they send one back which is tested again and again before sending it to the customer)
and for this you are getting atleast a 50 /5 discount.

Posted on May 30, 2009

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Posted on Jan 02, 2017

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My HP Laserjet 1020 powers on but now it's not recognized by my computer anymore. What happened & how can I get it to reconnect?


The solution to this problem is as simple as disconnecting your printer, going into CONTROL PANEL / PRINTERS AND SCANNERS, right click on the icon for your laser printer, then select "remove." Once you have removed the printer in the Control Panel, plug the printer back into your USB port, power it on, and it should plug & play from there.

Jul 20, 2014 | HP LaserJet 1020 Printer

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Hp psc 1210 printer driver is not installed sucessfully in window 7 64 bit


When you connected the product to the computer with a USB cable, the Windows Update installation failed. Solution You can manually install the driver. Make sure you follow the steps in the order given to reset your printer, remove the product, restart your computer, and then manually install the driver. Step one: Turn the printer off and then on
  1. Disconnect the USB cable from the printer.
  2. Turn the printer off and then back on. Clear any blinking lights or error messages.
Step two: Remove the product from Devices and Printers
  1. Click the Windows icon (c01319360.gif ), and then click Devices and Printers .
  2. Right-click the product icon (c01813941.gif ) representing your HP product, and then click Remove device . Follow the on-screen instructions to complete the process. (If the product is not listed, skip to Step three: Restart your computer.)
  3. If multiple icons exist for the product, remove them all.
Step three: Restart your computer
  1. Restart your computer. You might want to bookmark this page so that you can quickly return to it.
  2. Make sure your computer has a valid Internet connection by opening a web browser and surfing to an Internet site.
Step four: Manually install the driver
  1. Make sure that the USB cable is not connected to the product. If the USB cable is connected to the product, disconnect it.
  2. From the Windows taskbar, click the Windows icon (c01319360.gif ), and then click Devices and Printers . The Devices and Printers window opens.
  3. Click Add a printer . The Add Printer window opens.
  4. Click Add a local printer .
  5. Click Use an existing port .
  6. Click the Use an existing port drop-down list, select LPT1: (Printer Port) , and then click Next .
  7. Click the Windows Update button and wait for the updates to complete.
  8. In the Install the printer driver window, under Manufacturer click HP , and then search for your driver under Printers . If the driver does not show up under HP, try looking under Hewlett Packard. NOTE: The print drivers are displayed by their series names, which means the last one or two numbers may show as zeroes. For instance, the HP Photosmart 8750 displays as HP Photosmart 8700, and the PSC 1210 displays as the PSC 1200 series.
  9. Once you find the appropriate driver, plug the USB cable back into the printer.
  10. The Installing Device Driver Software window should briefly display in the bottom right corner of the computer screen. Wait for it to disappear.
  11. Click the Cancel button on the Add Printer window.
  12. The newly installed printer now shows in the Devices and Printers window.

Jan 05, 2011 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Hi, i have an HP printer D5160 and the desplay shows the err 03 31 if f4 dd6 and i can't print anything Thank you Aris T.


HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing.Follow the on-screen instructions to run the utility. Details and specifications File name: s.gif HPPDU.exe [1/1, 1.54M] System requirements: s.gif No additional prerequisites Released: s.gif 2010-08-13 Version: s.gif 3.0.0.013 Compatibility: s.gif Microsoft Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7 (32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7 Home Premium (32-bit), Microsoft Windows 7 Professional (32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7 Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional (64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7 Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP Fix/Enhancement: s.gif This version of the HP Print Diagnostic Utility provides an improved user interface in multiple languages, improved diagnostic and problem resolution capability, and support for usb and network connected devices.

Oct 27, 2010 | Office Equipment & Supplies

2 Answers

Black lines on scans and prints HP 2727nf


File name: s.gif HPPDU.exe [1/1, 1.54M] System requirements: s.gif No additional prerequisites Released: s.gif 2010-08-13 Version: s.gif 3.0.0.013 Compatibility: s.gif Microsoft Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7 (32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7 Home Premium (32-bit), Microsoft Windows 7 Professional (32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7 Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional (64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7 Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP Fix/Enhancement: s.gif This version of the HP Print Diagnostic Utility provides an improved user interface in multiple languages, improved diagnostic and problem resolution capability, and support for usb and network connected devices.

Oct 27, 2010 | HP Laserjet M2727nf Multifunction Printer

1 Answer

HP officejet 6500 709n will not scan manually, wireless, or via usb. running vista 64 bit. any suggestions?


Try This :
Need to download the 64 bit OS driver from hp.com
First uninstall the complete Software from the computer
Unplug the USB cable;
Then put the CD in the computer ;
Goto My computer- Right click on Black HP logo - Click on Explore - Open UTIL (Folder)- Open CCC (Folder)- Double Click on UNINSTALLATION L3 file;
If you don't have the Cd Uninstall the software from Add and remove programs
Restart the computer ;
Click on the below given link it will help you download the software :
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-67766-1&lc=en&dlc=en&cc=us&lang=en&os=2100&product=3795406
Click on Download ;
Save to your desktop;
and then run the software;
Then while installation select the "Recommended" option and install it;
Try to scan from "HP Solution Center".. "home"
This should resolve your Issue
Regards Soumajit

Oct 23, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Hp4580 not recognised on XP 64 bit


Try changing USB cable. Your USB cable might have got corrupted.

May 26, 2009 | HP J4680 Office Jet All-In-One Printer

1 Answer

Hp deskjet 9650 not compatible with Vista 64-bit


Hp Deskjet 9650 printer owner, sorry to inform that there is no Microsoft Windows Vista operating system printer driver solution available for your printer. But there is an alternative way to workaround it so that you can do basic printing with your printer.

As a workaround, an alternate printer driver solution included in Microsoft Windows Vista operating system can be used to perform basic printing to the printer. However you might find that some of the product features are no longer available when using this alternate printer driver, but that is your best option right now.

The alternative HP printer driver that will work with your printer is HP Deskjet 9800.

The Next thing you do is: Install the driver for HP deskjet 9800

1. Verify that the Universal Serial Bus (USB) cable is NOT connected to the printer.
2. Click Start , click Settings , and then click Printers .
3. Click Add a printer .
4. Click Add a local printer .
5. Select the Use an existing port check box.
6. In the Use an existing port drop-down list, select LPT1: (Printer Port) and then click Next .
7. Under Manufacturer on the Install the printer driver dialog box, select HP .
8. Under Printers , select the appropriate alternate driver for the printer (deskjet 9800) and then click Next .
9. In the Printer name text box, type the printer name and then click Next . The printer driver starts to install.

NOTE: The name of the alternate driver displays as the default name. Change this name to the name of the printer, if desired.

10. After the screen stating that the printer was successfully added displays, connect the USB cable / Parallel cable to the printer and to the computer.
11. On the Found New Hardware screen, click Cancel .
12. For USB connected printer, please proceed to step three . For Parallel port connected printer, please proceed to step four .
NOTE: If multiple pop-up windows display, click Cancel on each window.

Next is: Configure the printer

1. In the printer folder, right-click on the name of the printer and then click Properties .
2. Click the Ports tab.
3. Change the port from LPT1 to the newly created USB port, click Apply .

Last step: Print a test page

1. Click the General tab.
2. Click Print Test Page .

Good luck Cheers!!!

Apr 26, 2009 | HP DESKJET PRINTER, HP OR COMPATIBLE

2 Answers

Dont have idea how to connect my printer


you have two cables along with the printer one is power adapter and the other is usb cable, put one end of the usb cable into the printer and the other into the usb port of your hp pavilion a6130n, switch on the laptop, power on the printer, then put the disk that comes along with the printer into the drive, run the setup

Nov 08, 2008 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

Will not print


dirver conflict, completely remove from OS, take off network and see if HP works independently well. reset on network and share again.

Jun 22, 2008 | HP Photosmart C7280 Printer

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