Question about Maytag Neptune MAH9700 Front Load Washer

1 Answer

Door won't unlock

I am unable to unlock the door on my washer. when i turn it on and try to start it the 'door locked' indicator is lit up and it makes a humming noise but the drum won't turn. pls help Door locked. Lights on the panel light up, but nothing happens. Have tried the "Spin Only" cycle per Maytag's suggestion, but nothing. Have unplugged machine and turned off water supply, but nothing when plugged back in after an hour. Is there a manual way to unlock the door to the MAH9700 model?

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  • mareliserobi May 30, 2009

    I don't see a cancel button on the MAH9700 model of the Maytag Neptune washer. The manual syas that to cancel a cycle, press the power off button, select spin only, and press the cycle selector dial.. I have done this, but nothing happens.

  • mareliserobi May 30, 2009

    I got the door unlocked. Thank you. Only problem now is that it still won't run through a rinse and spin cycle.

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  • 332 Answers

Try the cancel button it will drain the water and release the lock

Posted on May 30, 2009

  • 1 more comment 
  • gary miller
    gary miller May 30, 2009

    it looks like you are in a bit of a problem, if you hold the on off button in nothing happen, well I do know the door is only locked because it has water in it, there is one other way I can think of. take a bucket remove the drain hose off the back and let the water out I actual think if you take the bottom cover plate off, the is a drain plug there and might even be an emergency relaease button or wire to pull to open the door but the big this is it will not open with water in it,

  • gary miller
    gary miller May 30, 2009

    if there is a bottom cover on the machine take it off. there is a drain behind it drain the water into a bucket then look and there should be a release cable to pull to open the door, it will not open if the water is in it, so it has to be drained the computer won't let it at all

  • gary miller
    gary miller May 30, 2009

    it might be time to have the tech come ot and get everything back in order, if you can get the front cover off, as i recall this is the one that was spinnig like it was not balcnced get the cover off and you will probly find something hung up in the drum or in the belt

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1 Answer

It says CONTROL LOCKED.... how do I get it unlocked??


  • Press any of the buttons on the control panel to see if the buttons are operational or check to see if the "Control Locked" indicator light is lit. If the control panel is operational, you may mistakenly lock the door.


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