The machine is brand new and only been used three times. The last cycle was fine, but now the cycle knob is loose. It does not allow me to turn the machine on or off, choose a cycle. I can turn the dial behind it (with the arrow), but the arrow does not match up with the correct part of the cycle and spins before draining, etc.
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A fairly common problem! The official instructions are
Before using your dryer, wipe the dryer drum with a damp cloth to
remove dust from storing and shipping.
1. Load clothes loosely into the dryer and close the door. Do not
pack the dryer. Allow space for clothes to tumble freely.
2. Turn the Cycle Control knob to the recommended cycle for the type of load being dried. Use the Energy Preferred Automatic Setting (,) to dry most heavyweight and medium weight loads. See "Drying, Cycle, and Temperature Tips."
3. Select a temperature setting on models with a Temp/Fabric selector. The cycle descriptions include temperature setting suggestions.
4. Push the START button.
Stopping and Restarting
You can stop your dryer any time during a cycle.
To stop your dryer
Open the dryer door or turn the Cycle Control knob to OFE
NOTE: The Cycle Control knob should point to an Off area when
the dryer is not in use.
To restart your dryer
1. Close the door.
2. Select a new cycle and temperature (if desired).
3. Press START
this machine has a water level switch for the wash cycle and a switch for the rinse ccycle. remove control panel and take a small screwdriver and rotate the lever on the rinse cycle switch 1 click. (the rinse cycle switch is the one that does not have the knob on it. Unplug the machine before this is done. You will now have a full tub of water for the rinse cycle.
We've now had this happen three times and the exact same thing caused it all three times.
If the water level selector knob hasn't "clicked" into one of the given load levels on the control panel(i.e. the knob is in between levels) it will continue to fill until you discover water everywhere and turn the knob until it "clicks" into a level.
As far as I know, it has nothing to do with loose hoses or bad switches, it's bad design. There seems to be no safety mechanism to turn off the water if you over- or under-shoot the desired water level.
it's possible go to www.repairclinic.com and enter the numbers you have posted and it will show you what they are. I have the same problem. What I did was not pretty but it works for now. I broke a piece off of your part#387997 and simply turn my dial that way and then pull the center out to start the wash. Considering a new timer is close to $100+ and it works fine this way , well you know...
sound like the same washing machine from hell that we have. three or four times it has overflowed from want we have been told the hose that runs from the drum to on/off pressure switch cloggeds with soap. we have tried different soap,hot water,cold,water you name it we've tried it. so now evey time we use it we have to clean it with a coat hanger by taking the front off the machine.
P.S. take the hose off top and bottom to clean it, all it takes two/three very small soap bubbles to clogged it