Question about Whirlpool GC5SHEXN Side by Side Refrigerator

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Optical sensor or valve problem

My Ice Mker is not filling with water.  the fill tube does not seem to be frozen.  I am wondering how to determine if the optic is out.  It continues to blink and pause, even with the unit in the off position.

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  • wtmahoney Oct 23, 2007

    I will test the solenoid.  Thanks for you insight!  I have removed the ice maker and I think I have tested the various elements and they appear to have the correct readings with the tester.

      What do I do to test the solenoid?  How to I ensure that the ice maker is asking for water?  Open and close the flapper? 

    The water valve is working. could I switch the hoses?


    I am thinking of removing the filter from the loop. As I havean RO system in the line.  Any advice?

    Thanks again!

    WT

  • kgsfv Nov 14, 2007

    new refrigerator,- ice maker is not producing ice. water dispenser works.

    red sensor light blinks twice and pauses.

    no water in solenoid on the back of the refrigerator

    Please Help

    thx kk

  • dryan82 Nov 28, 2007

    My Kenmore, Model 106.56549400 has the same problem. Only my lights do not come on at all for the sensor no matter if covered or not. The tray will not fill with water either but the water dispenser in the door works like a charm. I am wondering what the issue may be.

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  • Whirlpool Master
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Your ice maker has an automatic shutoff. The ice maker sensor passes a beam from one freezer wall to the other, automatically stopping ice production when the storage bin is full. When you open the freezer door, you should see a red light on the top right freezer wall.When the freezer door is open or the ice storage bin is removed, the sensor cover or "flipper door" on the left wall of the freezer stops the ice maker from producing ice by blocking this sensor, When the beam is blocked, the red light on the right will blink twice. This is normal operation. as for the blink twice and pause I'm still checking on that. Make sure the water flow is coming from the solenoid valve located on back and bottom of refrigerator to the ice maker. Check the solenoid to see if the magnetic field is pulling the internal plunger open when ice maker ask for water. That can be checked with a multi meter at the wireing going to the solenoid and if the ice optics are telling the tray to fill voltage should be present. Insure that water supply is not restricted before it comes to the solenoid , like a bent line or clogged piercing valve.  Check that an ice cube is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. Call toll free in USA and a trained consultant will be happy to assist you. 1-866-698-2538

Posted on Oct 23, 2007

  • John Tripp
    John Tripp Oct 23, 2007

    If you switch the hoses this may also help but confuse and cause a mess. One solenoid controls the water dispenser and the other the ice maker.

    Temperatures of, 7 degrees f. and lower, an unobstructed optic beam, an empty ice tray will trigger,

    ac voltage of 24v to 120v to the solenoid. A simple and safer way of checking the solenoid is to place a metal screwdriver to the top and center to feel a magnetic pull on the screw driver. But if the plunger inside is stuck it will not open and allow water to flow. Unplug the two wires and re-plug and listen for a clicking noise or have someone ohm the solenoid coil to make sure it?s not burned out. Replace the filter because that?s always good for the water, you and refrigerator. When the ice tray is removed the flapper door acts as a turn off to keep the water from flowing to prevent flooding of the freezer, so have the tray in place and the beam on to tell the water solenoid to open. Hope his gets you going.

    If you switch the hoses this may also help but confuse and cause a mess. One solenoid controls the water dispenser and the other the ice maker.

    Temperatures of, 7 degrees f. and lower, an unobstructed optic beam, an empty ice tray will trigger,

    ac voltage of 24v to 120v to the solenoid. A simple and safer way of checking the solenoid is to place a metal screwdriver to the top and center to feel a magnetic pull on the screw driver. But if the plunger inside is stuck it will not open and allow water to flow. Unplug the two wires and re-plug and listen for a clicking noise or have someone ohm the solenoid coil to make sure it?s not burned out. Replace the filter because that?s always good for the water, you and refrigerator. When the ice tray is removed the flapper door acts as a turn off to keep the water from flowing to prevent flooding of the freezer, so have the tray in place and the beam on to tell the water solenoid to open. Hope his gets you going.

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Posted on Jan 02, 2017

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