I am unable to HotSync and cannot load HotSync manager

I am unable to choose a USB connection, HotSync or load HotSync Manager. The Palm desktop organizer program is installed and loads properly. Also, I am networked with the company intranet. I loaded the software from the Palm website since I forgot my CD with the software. Any help would be appreciated. My palm z22 handheld hotsync manager will not let me update my handheld to the computer. it always says "the connection between your device and the desktop could not be established. please check your setup and try again", but i have already checked my setup and tried again for like 5 hours. HotSync Manager won't start, either from the handheld or from the Programs Manager.... cannot connect usb hotsync