I have a epson cx9400 that I use for my business and yesteday none of my four computer recognize that it is plugged in. I thought maybe it was the USB cable (only way to hook it up) so I went out an got a new one, nothing. Any ideas, I have work backing up on me.
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Make sure that the cartridges were not dislodged or that contaminants have made there way up onto the contacts. Also ensure that your using carts with part number 69 for all four or (68 on black if using hi cap)
Have you installed the necessary software already? The driver is needed for the connection between the computer and the printer. You might want to also check the physical connections like the USB cable or other cables which connects the device and the computer.
try to connect the usb cable into another port on your computer, if still doesnt recognize, you should try it to another computer. if it works, then theres a problem with your computer, if not, you should try to use another usb cable or use another connector like a printer cable
Generic carts are sometimes not recognized. Epson's chips are the cause. I solved this problem for a small investment. I purchased a CISS system for about $75.00 [ink included], that's the cost of OEM carts that do not last very long. The CX9400Fax is an Ink Hog, which is why the printer is so cheap. If you want a CISS go to http://www.inkproducts.com/ink-store/ They are great if you need help and will call you back in less than an hour. Get the Waste Ink Kit when ordering the CISS.
If you already have tried reseating all of the inks and and inks are still not recognized, Please contact Epson tech support for a replacement ink or if they find out after some diagnostics that it is the printer that is having an issue they would be replacing your printer.
Not sure of your exact situation but .........
Your answering machine MUST be connected directly to the output of your CX9400 and you can't use an answering machine with multiple "mailboxes". Set your answering machine to 4 and your CX9400 to 5/6 rings. Epson "Technical Support" has no clue of this problem .... yet.
The machine routes the call to your answering machine, it it's an incoming FAX and the answering machine starts the CX9400 will recognize the incoming transmit signal, turn on the FAX function, and disconnect your answering machine.
You may need to adjust the CX9400 rings setting based upon the duration of your answering machines announce message (longer message = greater number)