Question about Lexmark T640 Laser Printer

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Lexmark t640 error message

Customer has put a remanufactured cartridge into machine and it has come up with the error message 'service roll' - has anyone experienced anything like this? this customer has been using remanufactured cartridges for a long time and we do not suspect that it is the cartridge - maybe a chip error? hello, l have a lex t644 wen l turn it on the display show me 917 service trans roll. please could anybody help me with this?? sorry about my poor english.

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"Remanufactured cartridges" How do you define that?

Given that Lexmark does not support or condone the use of third party products in their printers.

When a cartridge is new from the factory, all of the components inside the cartridge are new.

When Lexmark sell a recycled cartridge, all of the components within the cartridge are ETN components (Equivalent to new).

That means all of the rollers have been change and the PC is new.

It seems you purchased a cartridge which has a defect.

Return it to your point of sale and see what happens with the next one.

Don

Posted on Jun 07, 2009

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Replaced black ink cartridge (not lexmark brand) printer will not recognise it even though supposed to be compatible?


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I received an message 917.00 service transfer roll. How do I fix this ?


Here's an article on A 917 or 917.00 Service Error Is Appearing on a Lexmark T640, T642, T644, or an X64xe Series Printer. Just click on this link: http://bit.ly/aQD8jS. Follow the recommended actions. If error won't clear, printer may require service. Don't hesitate to contact Lexmark technical support for assistance. Thanks.

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91700 Service Transfer Roll was appearing on my screen so I ordered a new one replaced it and it is still showing me the error.


Here's an article in the Lexmark website to guide you on what to do when having 917.00 Service Transfer Roll error. Just click on this link: http://bit.ly/d7uyzZ. Follow the instructions carefully. Basically, when having this kind of error, you will need to primarily change the transfer roll or the High Voltage Power Supply. If this doesn't help, it may require service to replace the system board assembly, transfer roll left and right arm.

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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 30, 2009 | Lexmark T640 Laser Printer

1 Answer

Lexmark t640 error message


Lexmark does not now nor have they ever endorsed or supported the use of OEM toner or cartridges.

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