Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson DC04 not working

I switched off, then tried to switch on, it stopped working at all. Tried changing fuse - didn't work

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  • 344 Answers

Have you trod on the cable at all, sometimes the cable breaks inside the sheathing, test by switching on and wiggling cable where it enters machine, if it starts then thats your problem, easy to fix, disassemble switch, cut off and discard 6 inches of cable then reattach the reamaining.

Posted on May 29, 2009

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Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC04 is equipped with a thermal cutout, which will shut the vacuum off for protection if it starts to overheat. This could be due to a blockage - the pre-filter may also need a wash. It should automatically reset after it's had at least 2 hours to cool down. You can prevent this from reoccurring following the steps below.

To wash the pre-filter, use cold water without detergent, as shown in the video below. Allow at least 12 hours for both parts of the filter to dry completely before replacing it.


To check the vacuum for blockages, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc04/dc04-standard/my-machine-is-not-working/machine-won-t-switch-on-or-cuts-out/machine-won-t-switch-on-or-cuts-out/my-machine-cut-out-whilst-i-was-using-it/how-to-wash-filters/machine-not-sucking-picking-up-as-well-as-usual-dc04/wand-suction

If you'd like further advice after giving these checks a try, please give our experts a call directly on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

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Dyson DC 04 has just switched itself off! is this normal? has it just overheated or is there a fuse to change?


Hi Andrew,

I'm sorry to hear you're having difficulties with your DC04. If the machine shut itself off during use, it sounds as if it may have overheated due to a blockage - the filter may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

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In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

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http://www.dyson.com


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Hi.

Check mains lead where it enters machine very common for internal fracture.

To prove this try waggling lead with machine switched on if it starts & stops this is the fault.

http://dc07.atspace.com/

Chris..

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