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For 2 month I have to use system restore daily to get internet connection

I have to do system restore daily to get to internet, connection and modem are good according to Charter provider. Computer is Compaq CQ50 and 6 mo old.

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  • Rik Evans May 11, 2010

    Are you picking a variety of dates to restore to or the same one each time?



    If you go to an earlier system restore does it work okay?



    Are you using windows? Have you seen if it affects Firefox or just Internet Explorer?



    When you can't connect using Internet Explorer can you ping external sites?

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Failing that, try the following steps:
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^_^

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There are a couple of ways to troubleshoot this problem, i doubt that three months away will have caused this.
Ok, first off we'll check the modem, go to the modem and take the power lead from the back of that for 2 minutes, don't unplug it from the wall because there is still a trickle charge in the wire, the modem will not reset!!!
After 2 minutes is up plug the adapter back in and wait another 2 minutes for it to settle down, then try to reconnect to the net again.
If there is still no internet connection post back and we can move on to the network adapter.


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You may have a modem or router problem, not problems in your computer. Try resetting your modem and router (if you have one). Turn off power, wait about a minute, then turn them back on. Sometimes that is all that is needed.

If you have a router connected to the modem, eliminate that by connecting your computer directly to the modem's network jack. If you can connect then, you know you need to replace the router.

Try another computer if you still can't connect when running directly to the modem. (You should be able to find someone with a laptop who can try for you.) Connection failure then can only mean the modem is bad. In many cases a bad modem will be replaced by your service provider.

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