Question about Brother MFC 6490CW InkJet Printer

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MFC6490 PRINTER goes offline. It does not print

Hi Thanks for taking time to answer my question.

I have to reboot my computer as the document stays in queue.

This printer sucks...

Please help.

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Go to control panel>> adminstrative tools>> services
select the printer spool and right click. stop the spool. go back to the printer properties and delete the print job. restart the print spool.

Posted on May 29, 2009

  • suziesstitch Jan 28, 2011

    That helps initially, but everytime I go to print something else it happens again. Isn't there a way to get it to stay fixed permanently???

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I was also facing the same Problem, I solved it by following these steps
First I noted down the IP address from the Printer, Menu > Network > Wlan > Tcp/IP
then on my pc
1.Point to Printers and faxes 2.add new printer 3.a welcome window appeared click next --select local printer attached to this computer do not check automatically detect............. then click "Next" 4. Point to Create a New port then select HP Tcp/IP Port 5. a Welcome page appears again click Next 6. Now is the time to Write the IP address you noted earlier from the Printer also check Always print to this.......... 7. now by clicking ok or Next it will take some time to load another window 8. Now at the bottom left of this window you will find two options i selected the "custom" option, another window appeared click ok and wait for few seconds, when that disappear click Next Click finish and wait.......... 9. Here You go another window appeared Point to the Manufacturer Brother and then select the model MFC6490 10.Click Next and Point to KEEP THE EXISTING.......... or whatever option you like.. Now its easy follow the on screen steps untill you are asked to PRINT A TEST PAGE
NOW YOU ARE CONNECTED AND ONLINE AND ENJOY....
BUT HAY THE OTHER DAY I FOUND THE SAME PROBLEM "YOUR PRINTER IS OFFLINE" DON'T WORRY, i SOLVED THAT TOO 1--GET TO PRINTERS AND FAXES 2--SELECT THE PRINTER WHICH IS ALREADY INSTALLED AND SAYING " OFFLINE " 3--RIGHT CLICK AND POINT TO "USE PRINT ONLINE" THERE YOU ON FLY AGAIN!!!!!!!!!!!
THANKS MUHAMMAD IMTIAZ KHAN

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if you are unable to clean the documents in queue, then
click on Start-->Run, type "services.msc" and click ok.
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Hope this helps. Install the nearest series printer driver it maybe available with Vista (DX8000 series). Other option I used to deal with my client with hard to find drivers, I used printer driver emulation. Hope you still have the manual to check with the printer drivers emulation. Last resort, is to find nearest Epson national distributor or Authorized Service Center. There might however extra fee if needed for the CD copy.

Best regards,
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