We have 2 Xerox 8400 printers and after printing over 30000 pages ve have allways some lines if we print out in color. If we print the test page the red line at the botom of the page is red but in 3 different places it is going into orange!
I would guess Orange = light red (magenta) indicating a problem with a clogged ink nozzels on the print head.
So might need an engineer if the cleaning option (on the printer menu) can't fix it.
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I've seen this issue on some of my other Xerox machines (not the 8400 specifically). 9 times out of 10 the solution is to update both the printer driver to the newest version, as well as updating Adobe Reader to the newest version.
Xerox Phaser 8400 does not support double sided prints. You have to have a Duplex Unit for Phaser 8400 part number 097S03177 to be able to print double sided. If you have the duplex unit, on the Print dialog box just click Preferences and under 2-Sided Printing select 2-Sided Print then Apply.
You can download the Print drivers from HERE.
Make sure you select the PostScript Driver v5.48.30 or you can as well use the Global Print Driver, which you can download from the same link.
Uninstall previous drivers and Install it as a Local Printer. Please be aware that if you are using a Server/Client structure the this instalation should be done on the Print Server.
After all that you should be able to print in colour. As a test print an Image file and make sure you confirm colour is enabled on the printing preferences of the driver.
Alternative would be to print a test page from the driver. This will also show you the colour prints.
The only way to get color matching with the solid ink line 8400, 8500, 8550, 8560, 8860. Is to build you own colors with the CMYK sampler printout.
Beware this will print over 50 pages of swatchs showing the mix of CMYK for various colors. Your can then look at the color you want and see how it's made up i.e. 30% 30% 40% yellow gives a orangish color. You can then build these colors and name them in your application.
You will NOT get Panotone color matching with the solid ink series.
What you are describing is a bad print head. You can try running the eliminate light stripes several times, and jet substitution, but most likely the print head will have to be replaced to remedy your problem. You can try googling. Phaser printer print heads or phaser printheads. There seems to be a secondary market appearing for those print heads. I can tell you from Xerox, if you have no maintenance agreement, they cost $750 per print head. Honestly, having worked on about every type of color printer known to man, the new solid ink phaser printers, produce a dry ink image of 2400 x 2400 dpi with ink particles that align end to end. The resolution of those printers are remarkable and can be purchased for less than the price of one of those new print heads. Now for reliable, albeit somewhat not as sharp a color image, but still exceptional, you really can not beat an HP. The ink stick technology really no longer has the color vividness advantage it initially had. The inks that align end to end, have ended that advantage and are sure a lot cheaper to operate per page.
Resolving white, light lines or streaks (eliminate light stripes)
From the printer, print the Troubleshooting Print Quality Pages.
With Troubleshooting highlighted, press the OK button. Scroll to Print Quality Problems by pressing the Up or Down Arrow button. Press OK.
Scroll to Troubleshooting Print Quality Page. Press OK. Evaluate the Light Stripes Test page for missing printhead jets (missing cyan, magenta, yellow or black color bars).
Clean the maintenance unit's wiper blade and empty the waste tray. A dirty maintenance drawer wiper blade can cause white lines and weak or missing printhead jets. Using a clean lint-free cloth or a paper coffee filter, gently clean the blade with a wiping motion across the entire length of the wiper blade.
No, If one lamp goes out they both will not function. They do not have anything to do with print quality.
You may have a bad maintenance kit. but more than likely you have a bad print head.
Run the cleaning , eliminate stripes and eliminate smears modes. But more than likely the print head is bad. I would say a bad print head is about a 95 percent chance of causing your problem.
The halogen lamps only heat the drum, and if one was bad the machine would fault out with a 15,004 code.
An 8400 prints with a USB or a cat 5 cable ( ethernet, regular internet cable). You can not print to a Phaser 8400 with a parallel cable. I really can't figure why you would get that message.You enter the network settgings and set an IP address, then configure your print driver to match. There is no parallel port on a 8400.
The first obvious question is, "Does it have blue ink/wax?"
Is it displaying any errors?
Have you tried the Xerox support site? They have a fantastic utility that can connect to your printer and diagnose many problems. Here's the URL for the utility:
They also have a wealth of information in their knowledge base. Here's the URL for the support page for the Phaser 8400:
Did anything happen before the blue quit printing?
Have you tried running a cleaning cycle?