Question about Tomtom ONE GPS Receiver

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TomTom Home does not recognise device

My TomTomHome software refuses to recognise my TomTom ONE XL sat nav. The sat nav says its connected to the PC and my PC is recognising the device as a removable device, however the software insists nothing is connected.  I am running Windows Vista.

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Re: TomTom Home does not recognise device

Have you created a TomTom account? For each device you own it needs its own e mail address which it links to and you need to be logged in when you plug in your Tomtom.

Posted on Dec 03, 2007

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Sat nav Tomtom one xl can I update free

When you connect your TomTom (using the TomTom HOME application on your computer) ... and you sign in to your TomTom account, it will automatically do a scan/search to see if there's any update(s) for your TomTom device.
If you see the an update (available) for your Navigation software, select it and proceed to download and install it. MapShare updates are also identified and can be selected, downloaded and installed (free).
If you're asking whether you can update the map free ... the answer is NO ... not from the TomTom website. You'll have to buy a map update (subscription) and download the new version of the map and install it.

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2 Answers

I have connected to my computer but nothing happens.

I presume that you are using the docking unit, so plug it into a usb with the tomtom turned off, then when you turn it on it should boot up the tomtom home prog.
If that doesn't work, remove any existing tomtom home prog from your PC and try again.
Download tomtom home from your CD or from the website.
If you have aquired the unit second hand it may be blocked due to security reasons.
The only way to sort it then is to mail TomTom and give them your serial number and an explanation !

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uninstall tomtom home from your computer & restart, then reinstall it from scratch.

This should fix it.

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