Question about Avaya Definity 6424D+ Phone

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Cant turn off go to voicemail option

I have a user who I cannot turn off the go to voicemail option. I have used *3, #3 and event switched from 6402D to 6408d+ to let programing do it, but it still goes to voicemail.

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  • john_cox578 May 29, 2009

    Thanks, but if I had a vender I wanted to call, I would not have posted. I did however find a solution. I tried to delete the phone but it was "in use at the time" So I took a different approache. At the terminal, I took the installed 6408D+ phone, removed all the incoming lines but one, deprogramed the buttons, and saved the configuration. At that time I was able to get the phone to ring straight through. I then added the other lines and programed button functions in and it worked fine. This doesn't say what was wrong, but it tells how to make it right.

  • Anonymous May 11, 2010

    Look at a status of the extension in programming. What code are you using for DND? What code for Send All Calls?

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This command and request will need to be addressed by your vendor. He will have to go to the main console most likely in your telecom room and assign this command.

Posted on May 29, 2009

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