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Problem faxing-error message

I am getting error messages when trying to fax from my HP 6500. Error 388 Error 403

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Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions

  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

Posted on May 29, 2009

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Error correction mode error

Take a look at this article on the HP website: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01747846&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

You may find similar instructions for your fax on that site as well.

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There could be several reasons for it. the basic one is..

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ERROR MESSAGES


nthemba- all the error codes you see indicates phone line condition or error at reciving fax's end. For more details you can refer to

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&lc=en&dlc=en&cc=us&product=79477&rule=17804&lang=en

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Error message 421*


error 421:

A handshaking error has occurred at some point in the process from the fax that originated the fax.

* Try the fax at a different time when telephone line conditions have improved.

In some cases this error can occur if the other fax machine is using a fax format incompatible with the HP fax.

- you can try to set the FAX SPEED to SLOW
- ERROR CORRECTION MODE to OFF
you can locate this on ADVANCE FAX SET-UP...

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