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Paper Jam 2 message on SCX-4200 not resetting despite clearance of all visible paper, resetting all doors/drawers, and powering off/on the unit.

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  • kathryn_mich May 29, 2009

    Tried manual feed, jammed in the back. Pulled it out through the back of the machine, closed all doors, powered down and back up. Same message. Any other thoughts?

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There is a little plastic lever/flag which detects the paper at the rear, just after the heat section. I think on this model it can just about be seen by opening the rear door, it should be in the middle of the black lower paper guide section. The "flag" should be protruding slightly to be activated when the paper passes. However if it is stuck down (hence giving you false paper jam message) it will be more difficult to see! Use a decent torch to help see.

pls do it carefully and if it works rate this solution.

good night.

Posted on May 29, 2009

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  • Master
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Hi,

Finally put a sheet in halfway through the manual feed slot
- had door open doing it so I could make sure sheet went far enough so that the little two-pronged black flag right at front of the paper feed opening was kept pushed down by the sheet.
Then used Copy to copy the sheet - this got rid of the false alarm.

or

As the paper passes through the printer, it pushes against little black sticks that wobble back and forth to trip the different sensors. These little 'flags' usually kind of stick up in the middle of the plastic along the paper path. Look over the whole paper path and find all the little flags and make sure they're all moving freely. Sometime you can knock them out of place while removing a jam...then you can't get rid of the jam error.

Thank You for contacting Fixya and would appreciate if rated Fixya !

Posted on May 29, 2009

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