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Lines on my paper when fax recived

I have a problem with my fax ,when i get a fax it prints with some lines and cant see good

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  • Greg Margossian
    Greg Margossian May 11, 2010

    Please specify what brand and model fax machine you are using.

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Replace the drum unit. 

Posted on May 30, 2009

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First ckeck the line of the telephone,put another printer and see if you recive the fax on other printer.If you not recive fax possible fax board may be faulty.

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Ok - phone off hook is a message on the printer because you are on the phone. There is a phone that is up somewhere in your home that it can recognize. You cannot send a fax or receive and be on the phone at the same time. This can also be caused by credit card machines, internet service (filter needs to be on fax line), and other fax machines.

To the original poster - your question is fairly vague. This hp link solves the most common issues when you can send but not receive.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01503742&lc=en&dlc=en&cc=us&lang=en&rule=21569&product=391182

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1st of all do check that the telephone line cord is plugged into the correct jack in the machine. It needs to be in the jack marked "line." not the jack marked "Tel."

Further questions need to be addressed, such as :Is this a recently acquired machine? or Has the machine been disconnected from the power for any length of time? or Has the machine been moved to a different location?

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