Question about Cross Office Equipment & Supplies

1 Answer

Infoguard sq70b shredder is jammed. How do I clean it?

Blades need to be cleaned. How do I do this?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,185 Answers

Press the reverse switch if the reverse switch does not work it is a case of removing the power then getting a small hook such as the ones used for needlework and picking out the jam

If it still wont run then it is a complete strip down job.

Depending on the cost of the shredder it is cheaper to replace the small home ones than it is to repair them.

Posted on Jun 01, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My Infoguard sq70B shredder won't turn on. It is overheated. What should I do to start it again and prevent this from happening?

There is a thermal switch inside and in normal circumstances, once cooled down it will work again. With shredders you get what you pay for and if you want a good one, they are $600, will crosscut 12 sheets and can be used for 30 minutes straight and they usually have a strain indicator. They can also shred CDs and Credit Cards.. Most people buy them in the one to two hundred dollar range and encounter problems as you have. The gears all shredded on my $250 shredder.

To prevent it happening, never exceed the specified number of sheets to shred at one pass, normally 5 or 6, and never any longer that 5 minutes without a 20 minute cool down. Also use shredder oil on the cutters as this reduces strain and strain causes the motor to get hot.

Aug 13, 2017 | Shredder Office Equipment & Supplies

2 Answers

Infoguard sq70B shredder stopped and will not turn on. It is very hot. What do I do?

Usually shredders get hot when over used. If you have a reverse switch, use it to see if something is stuck in the shredder. I've found small but very hard balls of paper in the sides, so they do need cleaned out every once in awhile. Also most need oiled with a light oil so you may need to check that too. More often than not an over worked shredder will heat up and stop until cool again.

Aug 13, 2017 | Shredder Office Equipment & Supplies

2 Answers

It jammed and it wont turn on? please help

If you did not turn unit off right away after it jammed it is possible that you may have burned out the motor.

Remove the paper jam and see what happens.

Oct 08, 2015 | Cross Infoguard Shredder SX102M

1 Answer

Light dont come on

Shredders have safety switches that turn everything off in emergency conditions. So clean it out good and check movement and function of those switches. Also check for internal fuses, these things can be overworked and blow a fuse.

Mar 08, 2015 | Cross Infoguard Shredder SX102M

1 Answer

Paper has wrapped around the cutting blades and is packed in tight. How do I clean this?

    • 1 Unplug the paper shredder. Empty the shreds from the collection bin. Pull as much stuck material as possible from the top and bottom of the shredder blades with pliers.
    • 2 Place the paper shredder back on the collection bin base and plug the shredder back in. Rock the shredding direction back and forth between forward and reverse. Pull on the jammed pieces as the shredder shifts between directions.
    • 3 Run the shredder in reverse continuously once the paper jam is cleared. Make two passes across the cutting blades while drizzling synthetic shredder oil. Switch the direction to forward to run continuously for one minute.
    • 4 Lower two sheets of clean paper into the shredder. The paper removes excess oil, metal fragments and debris from the cutting blades. Blast the blades with compressed air when you notice a build-up of small paper scraps that may cause a jam.

Sep 26, 2011 | Office Equipment & Supplies

1 Answer

Infoguard-10 sx100m motor runs, sounds like gears are turning , goes both forward and reverse. i cleaned all of the teeth, looks clean, but won't accept paper. i am handicapped and am having a hard time...


When motor is running, look to see if the cutters are turning. The cutters can be seen by looking into the throat of the shredder. If the cutters aren't moving, the gears may have been stripped and shredder needs to be repaired or replaced.

Good luck...

Apr 15, 2011 | Cross Infoguard Shredder SX102M

1 Answer

My shredder stopped working in the middle of a shred. I have cleaned all shredding from it, but it still refuses to run. Is there a thermo cut off switch, and if so, where?

  • Shut off the shredder. Unplug it and let in cool down for up to one hour. This will work if the shredder has stopped due to excessive use.

  • 2

    Check to see if the shredder is jammed. This is the most common cause of shredder problems. Click the power switch to reverse, which should clear a minor jam. If not, set the shredder to auto, and then to reverse again until the jam clears.

  • 3

    Clear extremely stubborn paper jams by grabbing the stuck paper and gently pulling it out. If smaller pieces of paper cause the jam, shut off the shredder and unplug it. When it cools down, carefully use a pair of tweezers to remove the paper bits.

  • 4

    Determine if the power supply to the shredder is working properly. If the power supply is cold, use an alternative source of electricity for your shredder. If it is warm, there may be a problem with the shredder itself. Call your office machine repair shop or the shredder manufacturer for assistance.

  • 5

    Sharpen or oil the blades. Shredder blades need to be oiled on a regular basis to keep your machine in proper working order. Get oil made specifically for shredder blades from an office supply store.

  • Jan 02, 2011 | Office Equipment & Supplies

    1 Answer

    ROYAL RL170MX Shredder won't shred

    Did you ever put shredder oil onto the cutting blades?????
    The blades can clog with paper dust and then it can't shred as many papges as it should or even jam should occasionally shred a sheet of paper with shredder oil poured onto the sheet.

    Aug 11, 2009 | Royal 1280MX Shredder

    1 Answer

    Infoguard SX100M Shredder - motor on but not feeding paper

    I have a SX100M and it runs in reverse but not in forward. I went to used it one day and it didn't work. I don't see anything jammed in it. I bought it 3 years ago but it has hardly been used. Can it be fixed

    Nov 19, 2008 | Cross Infoguard Shredder SX102M

    Not finding what you are looking for?
    Office Equipment & Supplies Logo

    Related Topics:

    530 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Cross Office Equipment & Supplies Experts

    Computer Links

    Level 3 Expert

    2385 Answers


    Level 1 Expert

    35 Answers


    Level 3 Expert

    7993 Answers

    Are you a Cross Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides