Question about Microsoft Windows XP Home Edition

2 Answers

Cannot connect to the internet following activation of XP

Hi Yesterday I received a message on the second computer in my house which connects to the internet via a router. The message was for me to activate Windows XP Home Edition which I thought strange as I have been using it for a while. Following a successful activation the display on the computer changed, I was unable to access my firewall, system restore and connect to the internet. There is no internet problem as my main computer still connects. I dont know what the problem is and Microsoft are of no help. Can anyone please advise me on this? As I said everything was perfect before activation. Thanks Mark

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  • 6 more comments 
  • mark_powell9 May 29, 2009

    Hi
    The message I got was activation successful and it gave me a different key to input. I thought that I did activate this before the 30 days and it is now definately well over 30 days since the XP was installed so maybe I have been hijacked. Microsoft say that after installing any hardware you will be asked to activate, but I installed none.
    Mark

  • mark_powell9 May 29, 2009

    Hi leecom72
    A fellow Leeds supporter I see, great. I have AVG on the computer and am running it at present but no virus showing as yet. Will see what comes of that. Do you know of any solution to this problem if I have been hijacked or will I need to re-install XP?
    Mark

  • mark_powell9 May 29, 2009

    No I am not. I did get the message that it passed authentication just after activating.

  • mark_powell9 May 29, 2009

    Hi
    I am at work tonight so will check this Saturday afternoon and let you know. Thanks for your help so far.
    Mark

  • mark_powell9 May 30, 2009

    Hi
    I typed in cmd at the start menu and the command screen opened up. Another thing that I have noticed today is that my partner tried to play her music on Media Player and the message that their was a problem with the sound device came up. The anti virus scan showed no virus.

  • mark_powell9 May 30, 2009

    Hi
    I ran the malicious software tool then tried to restore. It found no infections but I was unable to restore. I got the message system restore cannot protect your computer. I turned it off and tried again but no joy.

  • mark_powell9 May 30, 2009

    OK thanks for that.

  • Lee Hodgson
    Lee Hodgson May 11, 2010

    Hi there Mark.
    Are you getting any messages like "Windows did not pass genuine authentication" or "you may have been a victim of counterfeiting" in the bottom right hand corner?


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2 Answers

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Hi Mark.
It sounds to me more like you've been hacked rather than hijacked.
Have you any antispy software installed on the PC? if you have run that and see if it detects anything, also run your antivirus software for trojans.

Posted on May 29, 2009

  • 2 more comments 
  • Lee Hodgson
    Lee Hodgson May 29, 2009

    Hi Mark.
    Do me a favour, click on the start menu, in the run box type cmd and get back to me if a command window opens or not



  • Lee Hodgson
    Lee Hodgson May 29, 2009

    Hi Mark.
    Do me a favour, click on the start menu, in the run box type cmd and get back to me if a command window opens or not



  • Lee Hodgson
    Lee Hodgson May 30, 2009

    Hi Mark.
    This one has me intrigued, its the first time i've ever know anything like this to happen, strange!!! Anyway, i'm not entirely sure your system is safe, although it cannot infect any other PC while its off-line (if its the case)
    Have you heard of Microsoft malicious software removal tool? Its like an in built antispy program.
    In that same box you typed cmd, type MRT.EXE and this little tool will pop up, select it to do a deep scan of all the computer files, if there is any malicious software it should detect it.
    Once its done try perform a system restore and take the machine bact to before it had all these problems, if its succesful do a Microsoft update.
    Let me know how you get on.


  • Lee Hodgson
    Lee Hodgson May 30, 2009

    Hi again Mark.
    If you can't get system restore to work then its likely that a clean install is the only option you have left.
    I'm sure you will but back up all your data before the install because you can and do loose data from a clean install.
    I would also suggest that you report this to Microsoft as it was one of their updates (supposedly) that did this, but i recon you have been hacked personally.
    When you have the new OS on download and install Spybot search and destroy for added protection against malicious software.

    Get it here >>>>>

    http://download.cnet.com/Spybot-Search-a...

    Good Luck mate


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Did you activate the Windows Xp when you installed the XP Operating system?
you have 30 days to activate the XP, if not you will have limited use till you input the genuine serial key.
if the display changed after the activation, chance are you machine have being hijacked.
I would just take it off line and try to clean the infection.

Posted on May 29, 2009

  • Frank
    Frank May 31, 2009

    Can you take a look athe add& reomve and give me the latest Service pack and any update that you have installed on the PC. if that is too much to type, then just give me a screen shot.

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Cannot connect to internet


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Hello,

To activate Windows XP by using an Internet connection, follow these steps:

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.
Or, click the Windows Activation icon in the notification area.
Click Yes, let's activate Windows over the Internet now.
Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
Use one of the following methods:
If you want to register and activate Windows at the same time, click Yes, I want to register and activate Windows at the same time, click Read the Windows Registration Privacy Statement, click Back, click Next, type your contact information in the appropriate boxes in the registration form, and then click Next. An asterisk (*) appears next to required information.
If you only want to activate Windows, click No, I don't want to register now; let's just activate Windows, and then click Next.
The wizard establishes a connection with an activation server, and then processes the activation request.
When activation is completed and you receive the following message, click OK:
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How to activate Windows XP by using the InternetTo activate Windows XP by using an Internet connection, follow these steps:
  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.
  2. Click Yes, let's activate Windows over the Internet now.
  3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
  4. Use one of the following methods:
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    • If you only want to activate Windows, click No, I don't want to register now; let's just activate Windows, and then click Next.
    The wizard establishes a connection with an activation server, and then processes the activation request.
  5. When activation is completed and you receive the following message, click OK: You have successfully activated your copy of Windows. *microsoft.com

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Hi,

  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.
  2. Click Yes, let's activate Windows over the Internet now.
  3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
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    The wizard establishes a connection with an activation server, and then processes the activation request.
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How to activate Windows XP by phone loadTOCNode(2, 'summary'); To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:
  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.
  2. Click Yes, I want to telephone a customer service representative to active Windows now.
  3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
  4. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.
  5. When activation is completed and you receive the following message, click OK. You have successfully activated your copy of Windows.
If you cannot establish an online connection by using your Internet connection, the wizard prompts you to contact a customer service representative to activate your copy of Windows XP by telephone.



Regards.



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1 Answer

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To activate Windows XP by using an Internet connection, follow these steps:
  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then clickActivate Windows.

    Or, click the Windows Activation icon in the notification area.
  2. Click Yes, let's activate Windows over the Internet now.
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  4. Use one of the following methods:
    • If you want to register and activate Windows at the same time, click Yes, I want to register and activate Windows at the same time, click Read the Windows Registration Privacy Statement, click Back, click Next, type your contact information in the appropriate boxes in the registration form, and then click Next. An asterisk (*) appears next to required information.
    • If you only want to activate Windows, click No, I don't want to register now; let's just activate Windows, and then click Next.
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