Question about Dell Studio XPS 16 Notebook

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Keyboard keys malfunction

My @ and " got interchanged. other key of the keyboard are also interchanged but not all. can anyone please help.

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  • kevin May 29, 2009

    not the location of the keys. the keyboard is right... but not the function of the keys.

  • Chris Hingee
    Chris Hingee May 11, 2010

    Did a friend change the locations of the keys around as a joke?

    Or is the keyboard faulty?


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1) May be you need to connect an external keyboard to your laptop and check whether the same happens.
2) Check whether the Num Lock is turned ON or OFF. If it is turned ON please turn it OFF by pressing the Num Lock on your keyboard.
3) Click Start and go to Control Panel In the left hand side click the Classic View. Now you will have a number of Icons. Double-click on Regional and Language Options. Choose the Keyboard and Language tab. Click Change Keyboards. In the Text Services and Input languages window, make sure the default language is set to English (US) Just below that check the Installed Services window to check whether the correct option is being shown.Click OK. else 4) Turn off computer. Remove both Battery and power cord. Keep pressing the power button for 20 seconds with no battery and power supply. This will make sure no static charges are present in the laptop. Put them back on and check the keyboard. else 5) Call the Dell Technical Support team to run Dell Diagnostics on the system to check keyboard functionality. They can help you replace the keyboard if it faulty and provided the laptop is covered under warranty Good Luck !!! Hope it works asap !!!

Posted on May 29, 2009

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