Question about HP Photosmart C5180 All-In-One InkJet Printer

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Printer spooler not running/HPPhotosmartEssential.msi problem

I have a HP Photosmart c5280 all in one printer,scanner and copier. I have been having problems with the printer spooler not running and shutting down. I have uninstalled the printer and reinstalled. Yes, my system is Vista and the printer at one time use to work before downloading one of HP recommended updates awhile back. My print services are set at LPD and LPR. When I reinstalled the printer it is asking for a HPPhotosmart Essential disk, which I do not have. I will then next get a message stating I need a valid copy of the installation package 'HPPhotosmartEssential.msi' Does anyone have any other ideas that I can try?

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Printer you have to frequently , if the spooler problem u are getting you have put the printer on service center for once clean entire printer properly

Posted on May 29, 2009

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1 Answer

Spooler turned off


The print spooler servie might be turned off.
Click on start go to run type services.msc
locate print spooler double click it and then select startup type automatic and then click on start. close all the windows, restart the computer and then try again it should work.

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First* try from "my computer" ... near the bottom of the page you should see "scanners" in there, try clicking that and follow prompts

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may be due to proper driver or scanning software problem. use following link to get proper driver for scanner and for scanning software.

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Hpphotosmartessential.msi


You have answered your own question. Uninstall completely and reboot 2 times. Then reinstall. You should then have no problems.

Aug 01, 2009 | Computers & Internet

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1 Answer

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You should have received a CD with the printer. I would go into the Windows Control Panel > Add/Remove Programs and uninstall the drivers for this printer (if they were installed when you bought the printer). Next, insert the CD that came with the printer and install the necessary drivers and software. After a successful installation, you should not be promted for the "msi" file.

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"hpphotosmartessential msi"


I have a HP 7280 all-in-one photosmart and today (27/05/10), this problem with "hpphotosmartessential.msi" first manifested itself. After trying several unsuccessful solutions, I was directed to un-install and re-install the software from the CD that came with the printer. This I've done and the problem so far seems to have been resolved.

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