Question about 2wire HomePortal 1800HG Router (1000400229000)

3 Answers

Router keeps disconecting

I have a 2wire router and for some reasons it disconnects whenever i pick up the phone or sometimes just because.i called my ISP and they said that my the line was fine. this has been happening for a while now, the only way i can fix it is if i unplug everything.

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  • jaysremix May 29, 2009

    the spliters and anything to due with the phoneline work my ISP came by my house and check them. firmware? how can i upgrade it? and yes i have DSL

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3 Answers

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Is your phone and modem/router connected to the same phone line?

I am assuming you have an ADSL connection

If so, try replacing the filter/splitter

Or

try connect another phone. If it still disconnects, then Its the splitter. If not, then its the phone.

Posted on May 29, 2009

  • Tualiapz
    Tualiapz May 29, 2009

    Is this 2wire router a new install or it just suddenly drops out after months of usage?



    If you have been using it before and it works fine, there is minimal issue on the firmware.



    Trust me and kamal1984 and go buy a new splitter for a few bucks and see what happens.

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Change the splitter .with which 1 adsl line connected and then it convert into 2 line that device is splitter.so check the end of phone cable there must be splitter.

Posted on May 29, 2009

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This is a problem with the firmware of your router, so the best way to correct this is to upgrade the firmware of your router......

Posted on May 29, 2009

  • Mark Gil
    Mark Gil May 29, 2009

    You can also try changing the splitter for your phone line and for the firmware you can get it from the router manufacturer.....

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2) Make sure that the connections to and from the router are secure. Unplug them and plug them back in again.
3) Make sure that the telephone line is not faulty and has not developed an internittent adsl connection. You may need the phone company to test it for you.
4) Sometimes connection cables can pick up noise from other equipment, especially if in close proximity to mains wiring. This can cause problems. Try moving the connection cables to a different position. Sometimes only a few inches is enough. Laptop power units for exmple, can be a real source of noise.
Good luck

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