Question about Maytag Neptune MAH5500B Front Load Washer

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Will not spin, clothes are soaking wet.

I have a front load washer 5500bww. cycle runs fine until it gets to the spin cycle. the timer starts at 9 mins it will make some noise and drain a lil bit of water. the drum spins back and forth a few times, the timer reaches 7 mins and it stops for about 20 secs the turns to 0 the shuts off. i have checked the hoses and pump and everything is clear. any suggestions?

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Are you sure washer is level? I solved our problem that simple and I had worked on solving it for weeks until I double checked the level and found it a little off. Now it works wonderfully.

Posted on May 29, 2009

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Hi, I used a solution by grahamps from this site and it saved me over 3 hundred dollars from what the experts told me on Justanswer ($24 later). Took the front off, opened top and checked the balance switches. After pressing the buttons on the switches and checking the continuity it seemed to work again. Rather be lucky than smart I guess. Not sure how long it will last though. Worth a try before new motor and boards.

Posted on Jan 06, 2011

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Clothes soaking wet after washer is done


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When the first load is cycling everything is fine.


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Will not spin. clothes soaking wet,spin cycle shuts off at 7 mins


is your door lock light lighting up? if not you have a bad board and wax motor in the door lock. if you look at the board and locate r11 and see it burned this is 100 percent your problem. now do you have delay wash cycle? if so set it into delay and then locate your motor control board which is in the bottom you need to oipen the door and remove all four screws. be carefull the door may fall off don't remove the door but do remove the outer piece to locate the motor controller. Locate the jp4 connecter and remove it. make sure the unit is unplugged when openning up and removeing these. Now plug unit in if the unit starts tumbling, you may have to hit start, but if the unit continuously tumbles then you know that your motor and your motor controller are ok. If they do not then you have a bad motor/motor controller. Now if it tumbles freely you have 3 out of balance sensers one of them is bad they have 2 blue wires going to them check the connections and make sure non of them are broken and let me know how it goes

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If the motor has a transmission, it could be stuck in 1st gear. I think the agitator running is normal.

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The clothes are wet after spinning When the clothes are wet at the end of a cycle, check these:

Motor coupler
Spin cycle
Siphoning
Water-inlet valve
Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning:

  • If it's spinning when you lift the lid, the coupler is fine.


  • If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.


Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component.

Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.

The cycle doesn't advance When the cycle doesn't advance, it's probably the timer or a cold-water supply problem:

  • It's the timer, if your washing machine fills with water and begins agitating, but the timer never advances--or if the washer is in a spin cycle and the timer won't advance. Then you need to replace the timer.


  • It may be a cold-water supply problem, if the washing machine fills with water, agitates, drains, and spins, but then doesn't fill with rinse water. See There's no cold water.

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Burly Bob,

Is this the same model as listed by the previous poster? If so, does the washer ATTEMPT to go into the spin cycle? That is, does the timer advance to spin cycle properly, and can you hear the transmission or drive motor engage?

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