Question about Maytag Neptune FAV6800AW Top Load Washer

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Lock light wont turn off

The lock light will not go off and I can not start it. have fixed it once by pulling out the locks and then pushing them back, the light went out and it worked but not now.

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  • 335 Answers

Hello shon95m,
Glad to hear you did some troubleshooting on the first go around of your issue, we need to do some more. I haven’t experienced this issue but will troubleshoot with you if you can tolerate the down time. I will be doing this from the schematic of the machine. In this condition with the Locked LED lit are the Lid Locks actuated not releasing the lid to open? I know you know how to release the washer top from the washer base. Can you get into Service Mode in this failure condition?
First I would try the first two bullet points on page 13 of the SM for Will Not Unlock. I think you may have it, if not here are a couple of links to support troubleshooting efforts; Service Manual for reference. Sears Parts Direct for reference.
If that produces no results I would next pull the right lid lock off and leave it off it’s not necessary for normal washer operation and we need to reduce the failure points for fault isolation causing the lid lock circuit to remain lit.
Pull washer power plug first then pull the right lid lock off and leave it off. With the right lid lock plug pulled power up the machine does the Locked LED remain lit?
Repeat the step for the left lid lock after machine power up dose the Locked LED remain lit?
The “Lid Is Locked” inputs to the control board are in parallel from the left and right lid locks. From the schematic it looks like when the lid is locked +12VDC is connected thru the left and right lid locks to the input of the control board via Pin 8 of connector P3 marked on the schematic as “Lid Is Locked” input to the control board. From the schematic it looks to me that +12VDC signals the control board that the lid has successfully locked. So what is causing the Lock LED on the console? If it’s not caused by +12VDC switched to the input of the control board marked “Lid is Locked” from the left lid lock then I feel the control board has failed at component level causing this issue, but that is a WAG right now. The SM also speaks to a possible Motor Controller board as a possible fail point. If the Lock LED goes out when we pull the plug on the left lid lock then we need to open up that left lid lock and inspect for a possible corrosion paths at the plug or the left lid lock. See pic below of some nasty corrosion that can cause issues with the left lid lock assembly. Maybe we can get some other forum members to offer some additional support. I will continue to help until I hit a brick wall in troubleshooting or you need to move on. Rich

Lock light wont turn off - 98d5cf3.jpg

Posted on May 29, 2009

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