Question about Lexmark X5650 All-in-One InkJet Printer

1 Answer

I can send a fax but, I an not receive one

I did the setup process, and was unable to receive a fax.

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  • Richard Eisenstein May 11, 2010

    Does the machine indicate the ringing phone on an incoming fax?

  • Anonymous Apr 01, 2014

    I am unable to send a fax

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  • Lexmark Master
  • 684 Answers

Please follow the steps given below to reset the printer:
1. From the printer control panel, press "Set UP."
2. Press the arrow buttons until "Defaults" appears, and then press OK .
3.Press the arrow buttons until "Set Defaults" appears, and then press OK .
4. Press the arrow buttons until "Use Factory" appears, and then press OK .
5. Press the arrow buttons to select a "language", and then press OK .
6 Press the arrow buttons to select a country or region, and then press OK .
7 Use the keypad to enter the month, day, and year, and then press OK .
8 Enter the time, and then press OK
9 Enter a fax number and fax name, and then press Ok .
Initial Setup Complete appears on the display.

Good Luck........

Posted on May 29, 2009

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1 Answer

Hp c6180 fax not working. Message: Unable to send or receive faxes, press Os to continue Despite the all possible settings and driver updates, the fax has never worked. How can I fix this?


Hi,

Follow the steps one by one

1. Press the Setup button - Press OK
2. Scroll to Tools - Press OK
3. Press OK on Run Fax Test
4. It will list you possible causes why you are not able to send/receive fax

If you cannot solve the issue with the Fax Report, you can do a semi-full reset on printer
( do not do the semifull reset on printer if connected to wireless, If you do so, the printer will loose wireless connectivity to router and you will have to setup the printer on router again )

Disconnect the power cord from back of printer ( when printer is powered on )
Hold the # and 6 button and while holding connect the cord back

This reset will Erase fax logs, wireless connectivity any other memory stored in printer

Follow the instructions on printer screen to re-align the printer and cartridges

Try to send/receive fax and it should work.




* Please rate this solution with Thumbs up and comment to help us improvise in providing better support

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TELEPHONE HOOK-UP REQUIREMENTS


Just a plain telephone cord, plug it in. Go into setup and setup your fax name and number that will appear on the fax your sending. Set the number of rings before answering. Place a test fax call to some fax machine.
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration.

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You probably have to set something up in your settings.

Usually this goes: Settings>Fax Setup>Receive

Of course, this is generic, and all Fax machines are different. Is there a model number?

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How do I get a fax conformation?


This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

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Can't receive a fax


There are some settings that you need to change.

You need to turn off the following:
Error Correction Mode
Auto Reduction

to get to these options you need to go to the setup menu by pressing the setup button
then scroll to advanced fax settings and select it and you will find the options listed under it

You also need to check the fax speed under Advanced fax settings.
set it to medium.
hope this will help you :)

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- detect-dial-tone: off

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:-) Stefan

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