Question about New Bright 384 Holiday Express Animated Electric Train Set

1 Answer

Runs for a bit, then stops

Our model #384 runs, then stops. It was used when we got it, but if we had to replace something we will, it's just that I don't know what to replace.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

Unfortunately the failure can be occuring in several places on this train. The wall power supply, the track command connector, the Treetop Tender or the loco itself.

The REALLY bad news is that New Bright does NOT offer any repair service or replacement parts for thier product. After the 60 day replacement warranty it either works or goes in the garbage.

However.. when the train stops, try taking a volt meter set to measure DC and place one lead on one the inside of the track and one on the outside of the track. You should be reading about 10.5V DC. (flip the leads if it comes out -10.5V)

If the you still have power on the track, then problem is in the treee top tender or the loco itself.

Look on the treetop tender between the wheels. there is an electric motor brush located between each of the wheel pairs. Make sure that they are making contact with the track. This is where the cars and the loco get thier power from the track.

These wear out pretty quick and once again, there are no replacements available.

Posted on Dec 16, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I asked earlier but didn't say what I have . I have a Euro Pro X model 384 and my Bobbin keeps tangling up . What do I do to solve this issue . Thank you

Nearly always incorrect threading or misplaced bobbin. Sometimes just a little lubrication. They used to supply a bottle of oil way back when.

Your manual is here.

Aug 12, 2015 | Sewing Machines

1 Answer

How to make a buttonhole

You shopuld have a button hole attachment foot and the instructions are in the manual. Try manuals on line.

Sep 09, 2014 | Euro-Pro Shark 60 - 384

1 Answer

I have shark euro Pro x model 384 sewing machine, with no manal. How am I going to use this without the manual

Call Euro- Pro at 1-800-361-4639 and you can get one for $4.95 (you only pay for shipping)

Jan 14, 2011 | Euro-Pro Shark 60 - 384

1 Answer

Where can I find a manual for the Euro-Pro Shark Model 384

I was able to find this website. Hope you find this useful.

Aug 20, 2010 | Euro-Pro Shark 60 - 384

1 Answer

How to stop torrents on DNA-A211-I bsnl wifi router ? please help

If you have access to the routers control panel
(the address should be something like or
with user names and passwords as default, access, admin and so on. Try all of them in all) There should then be a menu to the left with something about ports- click that and follow the on screen instructions.

Disable these Ports 6881-6999( on TCP if the option is avaliable)

this SHOULD stop all bit torrent access. If you want to stop bit torrent all together close all ports. It can still be run through port 80 (the default web port) 

Otherwise disable program access on each specific machine that uses Bit Torrent.

Sep 03, 2009 | Computers & Internet

2 Answers

I Have a Xerox colour printer 621 and getting the error message (power off, wait 5 seconds then switch on (15-384) or call for service quote on the above fault code) what dose this mean?

Your printer power supply internal is not proper, get help from service provider by telling them error code (15-384), if possible they will try tell u solution online or will attend the complaint.

Apr 02, 2008 | Office Equipment & Supplies

1 Answer

Replacement foot pedal and wiring for Euro Pro

Here's a place that carries all the pedals. Many are used by various brands, and go under different names for different machine companies. The euro-pro manual has the manufacturer's name and the model #, or you can browse the drawings of pedals to match your own. My euro-pro 9110 uses a model also used by viking and huskevarna. This place carries the cords as well.
Good luck.

Oct 31, 2007 | Euro-Pro Shark 60 - 384

2 Answers


Hi, I have this machine and on the front of the manual is an 800 # to call to get parts.
800-361-4639.Thats customer service. hopes this helps.

May 11, 2007 | Euro-Pro Shark 60 - 384

Not finding what you are looking for?
New Bright 384 Holiday Express Animated Electric Train Set Logo

440 people viewed this question

Ask a Question

Usually answered in minutes!

Top New Bright Toys Experts

Colin Stickland
Colin Stickland

Level 3 Expert

22095 Answers


Level 3 Expert

75066 Answers

Andrew Taylor
Andrew Taylor

Level 3 Expert

14581 Answers

Are you a New Bright Toy Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides